- Mass Markets (Tampa, FL)
- …payments, and inquiries. + Process transactions using toll operations back-office systems . + Handle walk-up and inbound customer service interactions, including ... hours, including weekends and holidays. + Experience with non-cash payment processing systems . + Ability to troubleshoot and follow up on customer issues. +… more
- Mass Markets (Savannah, GA)
- …actively to understand customer needs and provide accurate solutions + Utilize internal systems and tools to manage customer accounts and process claims + Accurately ... document customer interactions and resolutions in CRM systems + Follow all required scripts, policies, and procedures + Use training and knowledge base resources to… more
- Fiserv (Marietta, GA)
- …Title** Customer Collection Support **What does a successful Card Services - Collection Agent do at Fiserv?** You will be responsible for contacting the ... debt. * Detail all discussions and actions in the collections system or database, confirm payment and...**What would be great to have:** * Knowledge of collections regulations including to Fair Debt Collection … more
- Mass Markets (Wichita, KS)
- …and resolve customer issues, aiming for first-call resolution. + Use internal systems to research and retrieve customer information. + Collaborate with other ... in Microsoft Office (Word, Excel, PowerPoint, Outlook). + Familiarity with Windows operating systems . + Dependable and punctual with a strong work ethic. + Skilled… more
- Mass Markets (Killeen, TX)
- …customer concerns with a focus on first-call resolution + Research internal systems to locate missing information and collaborate with other departments as needed ... in Microsoft Office (Word, Excel, PowerPoint, Outlook) + Familiarity with Windows operating systems + Dependable and punctual with a strong work ethic + Strong… more
- Mass Markets (Killeen, TX)
- …problem-solving and active listening + Accurately document interactions in CRM systems + Follow all client protocols, scripts, and confidentiality requirements + ... least 1 year in a customer service role + Proficient in multitasking across multiple systems while on calls + Typing speed of 30-45 WPM + Fluent in English (spoken… more
- Mass Markets (Wichita, KS)
- …first call through effective problem-solving + Research and retrieve information across systems to support customer needs + Accurately document and process claims ... Microsoft Office (Excel, Word, Outlook, PowerPoint) + Familiarity with Windows operating systems + Dependable with excellent attendance and punctuality + Skilled in… more
- Mass Markets (Killeen, TX)
- …internal teams + Manage customer accounts and process orders accurately using our systems + Maintain detailed records and follow company procedures + Uphold privacy ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (Las Cruces, NM)
- …to maximize value + Research and resolve customer issues using internal systems and team collaboration + Accurately document customer interactions and manage account ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- American Red Cross (AZ)
- …skills.** **Key Responsibilities:** + Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer ... systems simultaneously to target appropriate blood drives for donor,...phone calls and appointments per hour, to meet established collection goals. + Develop a working knowledge of donor… more