- Huntington National Bank (Flint, MI)
- …Team (CART) is responsible for oversight and management of escalated or other complaints within the enterprise. We strive to provide the highest level of service ... is responsible for the independent review and research of complex customer complaints , providing resolutions to those complaints , advocating for and educating… more
- University of Michigan (Ann Arbor, MI)
- …and collaboration skills, and the ability to review, analyze, and process complaints based on disability harassment and discrimination. The successful candidate must ... Equity/ADA Coordinator by reviewing processes, policies, and disability-related discrimination complaints , as well as investigative documents and reports, to… more
- Olympus Corporation of the Americas (Center Valley, PA)
- …. **Job Description** Responsible for the review of medical device global complaints and coordinate the resolution of complex complaints (For example: ... professional with a full understanding of complaint handling. + Reviews complex complaints such as death, serious injury, legal papers, and literature reviews for… more
- Cedars-Sinai (Los Angeles, CA)
- …across the organization in the coordination and management of patient complaints and grievances by ensuring documentation, investigation, resolution and follow-up in ... coordinating the daily activities of the department as they relate to complaints and grievances lodged by health plans, admitted, or discharged patients, including… more
- Wells Fargo (Charlotte, NC)
- …less experienced individuals in providing resolutions for client inquiries and complaints + Determine appropriate course of action and conduct investigative steps ... interpretation of procedures to less experienced individuals + Respond independently to complaints escalated at the highest level + Interact with internal and… more
- Novo Nordisk (Plainsboro, NJ)
- …Center, Intake and Triage, Customer Care Call Center, Product Quality/Technical Complaints , Patient Safety Organization Call Center Vendor. Provides support and ... and operational leadership to the Patient Safety Call Center teams, Technical Complaints teams, and Customer Care Call Center teams. The Director Patient Safety… more
- Beth Israel Lahey Health (Burlington, MA)
- …Attending departmental meetings to review and communicate data trends in complaints , grievance data to collaborate with clinical and administrative leadership to ... conduct timely investigations and response to all patient concerns/ complaints /grievances for clinical service areas including interviewing staff and reviewing… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …addressing equal access issues. Provides data analytics relating to the Complaints Program, Disability Program, and the Affirmative Employment Program. Responsible ... procedures and practices for legal compliance and effectiveness. Reports to Complaints Program Manager. Duties and Responsibilities: -Monitor the effectiveness of… more
- Tufts Medicine (Boston, MA)
- …Overview** Under general supervision, manages, investigates, and responds to patient complaints and grievances for both hospital and clinic patients. Highly visible ... services. Utilizes electronic feedback system to record activity. 4. Investigates complaints through chart review, interviews with clinical leadership and staff, and… more
- EverBank (Jacksonville, FL)
- …service in the case of escalated or red-flagged questions, comments and complaints regarding the company's products or services to improve the performance of ... and the company. **Key Responsibilities and Duties** + Reviews escalated customer complaints to determine validity, risk and cause of the complaint. + Audits… more