- IHG (San Diego, CA)
- …peak arrival/departure periods GUEST EXPERIENCE . Respond to guest concerns or complaints . Communicate any outstanding guest requests or issues to management that ... may require additional monitoring or follow-up. . Assign rooms to all reservations each day . Upgrading members based on elite IHG Rewards status . Balancing inventory . Sending out pre-arrival upgrade notifications . Coordinate distribution of welcome… more
- St. Peters Health (Helena, MT)
- …with service as measured by satisfaction scores; responds to and resolves complaints . + Patient Care: Works with Laboratory, Medical, and Nursing staff to ... foster collaborative relationships and ensure consistent and integrated approach to providing services. + Policies, protocols, and Safety: Works collaboratively with Technical Laboratory Supervisors, Phlebotomy Coordinators, Client Services, Pathologists,… more
- Logan Health (Kalispell, MT)
- …to the Patient Relations program: triages, oversees, and escalates patient complaints to appropriate leadership per policy, assists with implementation of ... programmatic development to perform customer service recovery, identify risk, and mitigate poor experiences, serves as chair of the Grievance Committee. + As applicable to the Print Shop: performs design and layout services and performs quality control on… more
- OhioHealth (Mansfield, OH)
- …established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications. ... 5% Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs. 5% Identifies and implements problem solutions. Participates in department… more
- Oshkosh Corporation (Los Angeles, CA)
- …to obtain and process current flight schedules. + Respond to operation inquires, complaints and issues interfacing directly with the user Airlines, Airport, TSA, ACH ... and other stakeholders. + Initiate operational decisions for any backup/fallback procedures necessary by implementing necessary measures to allow for continuous operations. + Ensure smooth daily start-ups by reviewing and verifying completion of the start-up… more
- ITW (Solon, OH)
- …manuals and visual aids for warehouse personnel + Investigate shipper and consignee complaints related to lost, short, or damaged merchandise and perform root cause ... analysis + Perform spot checks on orders to ensure accuracy and resolve issues with internal and external customers + Assist with rework projects allocated to retail customers + Operate OEM check weigh stations as required + Incorporate a strong Quality… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …monthly quality management reports. Follows up and resolves customer service complaints and documents appropriately. Initiates steps to prevent reoccurrence of ... errors or poor service. Practices universal precautions, barrier protection methods, infection control and isolation procedures to ensure a safe work environment. Instructs and monitors staff adherence to safety guidelines. Documents safety issues on monthly… more
- Trinity Health (Livonia, MI)
- …offer solutions, and participate in their resolution. Tracks errors and complaints to assist with process improvement activities. Participates in professional ... development programs and professional organizations to grow in understanding of the various regulations and legislation of the health care industry as appropriate. Maintains good rapport and cooperative relationships. Approaches conflict in a constructive… more
- Aston Carter (Sanger, CA)
- …completeness and accuracy, and expedite new information. + Handle customer complaints and solicit feedback through customer satisfaction processes. + Enhance ... customer relationships by maintaining specific call patterns and visiting customers. + Regularly communicate with sales personnel regarding activities and inventory management. Essential Skills + 2 to 4 years of customer service experience. + Understanding of… more
- Robert Half Office Team (Detroit, MI)
- …event space coordination. * Respond to employee and guest inquiries or complaints , providing solutions with a customer-focused approach. * Utilize Microsoft Office ... Suite to perform administrative duties, including scheduling, creating documents, and managing communications. * Collaborate with vendors to ensure smooth delivery of goods and services. * Follow safety and emergency procedures to maintain a secure environment… more