- CTG (Phoenix, AZ)
- **CTG is seeking to fill a Contact Center Solution/Technology Architect opening for our client in Phoenix, AZ.** **Location:** Phoenix, AZ **Duration:** 6 months ... **Duties:** + Assess current Contact Center architecture and design a comprehensive migration roadmap...and AI solutions. + Conduct stakeholder interviews to gather contact center requirements and assess downstream application impacts. **Skills:**… more
- Wawa, Inc. (IA)
- At Wawa, our Contact Center Representatives are the friendly voice, on the other end of the phone, who our store Associates and customers reach out to for a ... multitude of needs. Our Contact Center Representatives are proud to be part of...team, keep reading. **What you will do:** + Wawa's Contact Center Representatives provide best in class customer experiences.… more
- The Chicago Lighthouse (Chicago, IL)
- **Senior Vice President, Contact Center Operations** **Job Details** **Job Location** Chicago, IL **Position Type** Full Time **Education Level** 4 Year Degree ... leads a team of two Vice-Presidents, responsible for 13 contact centers, over 600 agents, managers and supervisors and...agents, managers and supervisors and one data analyst. The contact centers receive over 4.7 million calls annually. This… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact ... pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Manage overall contact center operations, including staffing, performance, and service delivery.… more
- Mass Markets (Mesilla, NM)
- …ourselves as a trusted partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO ... Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client...experience in a supervisory role within a BPO or contact center. + Strong leadership, coaching, and communication skills.… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …a positive, professional image of Financial Partners Credit Union via all contact channels (phone, e-mail, chat, etc.). Provide excellent service to all members ... their accounts, FPCU products and services, and by resolving issues/problems via all contact channels. ESSENTIAL RESPONSIBILITIES: Handle member contact via all … more
- Mass Markets (Las Cruces, NM)
- …as a trusted partner in the industry. We are looking for bilingual contact center representatives to support inbound and outbound customer service and sales projects ... by site and project. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries… more
- Maryland Department of Transportation (Allegany County, MD)
- Contact Center Representative (Customer Agent I) Salary $22,797.50 - $35,076.00 Annually Location Allegany County Job Type Part Time Remote Employment ... PM Eastern + Description + Benefits + Questions Description Contact Center Representative (Customer Agent I) (Grade 10) Current...10) Current part time vacancies exist within the MVA Contact Center (Allegany County) only. This is an interview… more
- Veterans Affairs, Veterans Health Administration (Denver, CO)
- Summary This position serves as a Lead Contact Representative under the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Office of ... Networks (IEN), Customer Service. The primary function of the Lead Contact Representative is advising, counseling, reviewing applications and claims, and responding… more
- CTG (Phoenix, AZ)
- **CTG is seeking to fill a Contact Center Data and AI Architect opening for our client in Phoenix, AZ.** **Location:** Phoenix, AZ **Duration:** 6 months **Duties:** ... implement scalable and resilient data architectures to support a contact center migration to a CCaaS platform. + Define...execute data strategies for migrating both historical and real-time contact center data to the cloud with minimal disruption.… more