- State of Massachusetts (Boston, MA)
- …* Conducts both informal and formal quality reviews of the work of Contact Center to evaluate quality and identify improvement opportunities and measure ... defined department success metrics. * Conducts quality control audits of outgoing benefit payments. * Analyzes benefit payments to ensure accuracy and compliance of benefit payments made by the DFML. * Miscellaneous tasks and reports to ensure that the correct… more
- Insight Global (Chicago, IL)
- …join their team. They will be joining a digital technology project that oversees a contact center web application. They will have oversight on 3 products for ... this team. Driving day to day deliverables, leading sprint planning, agile ceremonies as well as creating a detailed project roadmap and managing a budget of over $5 million in spend. We are a company committed to creating diverse and inclusive environments… more
- NextEra Energy (Florida City, FL)
- …best time for us to reach you. Alternatively, you may reach out to the HR4U Contact Center at 1-(844)-694-HR4U (4748). Please do not use this line to inquire ... about your application status. NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However,… more
- Bank of America (Richmond, VA)
- …managed by the workforce management team to ensure adequate phone coverage in contact center environment + Collaborates with internal partners and clients to ... determine payment processing needs and acts as a champion for clients by connecting expertise across the company to help achieve their goals + Identifies opportunities proactively and develops a pipeline for sales opportunities through inbound and… more
- 7-Eleven (Enon, OH)
- …a 24/7/365 team. Responsibilities + Manage incoming Maintenance related calls in a Contact Center environment. + Navigate IDS, ServiceNow, Inform.net, and other ... Maintenance materials. + Create work orders for maintenance technicians, managers, and store personnel. + Log relevant cases and tech support to the Help Desk + Dispatches car wash and safe work orders to appropriate vendors. + Responds to emails from other… more
- General Dynamics Information Technology (Fairfax, VA)
- …Configuration Management + Configuration Application Manager + Software Configuration Analyst + Contact Center SMEs + Cybersecurity + Data Analysis/Science + ... Data Analyst + Data Engineer + Data Scientist + Databricks Support Specialist + Power BI Consultant + Records Specialist + Database and Storage + Database Administrator + Database Developer + DataStax Analyst + Informatica Administrator + Oracle Database… more
- ManpowerGroup (Johnston, RI)
- …Required Qualifications + Bachelor's Degree and/or Equivalent Experience + Strategic Sourcing and/or Contact Center Experience + Hours & Work Schedule fit Hours ... per Week: 40 Work Schedule: M-F If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent… more
- Zoom (Seattle, WA)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment… more
- Humana (Oklahoma City, OK)
- …related field. + 5+ years of experience in IT leadership roles within BPO, contact center or shared services environments. + Proven experience in managing global ... IT operations, service delivery, and vendor ecosystems. + Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and enterprise architecture. + Excellent communication, stakeholder engagement, and team leadership skills. + Experience with automation… more
- US Bank (Westminster, CO)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... days of the posting listed date. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants… more