- OneMain Financial (Fort Worth, TX)
- …or pressure situations with minimal supervision **Preferred:** + Customer service experience, contact center experience preferred **Location:** Fort Worth, TX Or ... Evansville, IN **Who we Are** OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores… more
- MSC Industrial Supply Co. (Fernley, NV)
- …Omnichannel, delivers effortless, personalized and profitable customer experiences in a contact center environment using various inbound interaction types. ... **DUTIES and RESPONSIBILITIES:** + Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support… more
- Sharecare (Tallahassee, FL)
- …chat to deliver coaching sessions a plus + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency in ... computer data entry and Microsoft Office + Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time + Knowledge ability to quickly learn… more
- Cognizant (Carson City, NV)
- …the technical planning and implementation of Amazon Connect Global Resiliency (ACGR) for enterprise contact center solutions. You will be a valued member of the ... cloud transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS service experts. In this role, you will: . - Lead the technical planning and implementation of Amazon Connect for customer cloud transformations. . -… more
- Walmart (Bentonville, AR)
- …team largely based in Bentonville. **What You'll Bring** + Strong International contact center Operations Leadership, preferably with experience managing global ... teams + Strong project management skills + Understanding of support for a two-sided marketplace, preferable experience leading B2B support teams + Strong bilingual communicator (Spanish, English required) _The above information has been designed to indicate… more
- Walgreens (Mechanicsville, VA)
- …Quality Advocate **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 8440 TIMES DISPATCH ... BLVD,SUITE 400,MECHANICSVILLE,VA 23116 **Full District Office Address:** 8440 TIMES DISPATCH BLVD,SUITE 400,MECHANICSVILLE,VA,23116-00000-01406-M **External Basic Qualifications:** + Intermediate level skill in Microsoft Excel (for example: using AVERAGE… more
- AmeriHealth Caritas (Newark, DE)
- …to ensure proper handling of the appeal eg UM team, medical directors, claims, contact center , vendors as needed (eg PerformRX) + Creates decision letter with ... detail description of the nature of appeal / grievance including rational for the decision and options for moving forward + Initiate and follow up on effectuations (um authorization update/claim adjustment) for overturned appeals/grievances **Education/… more
- Walgreens (Pittsburgh, PA)
- …Control **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 130 ENTERPRISE DR,PITTSBURGH,PA ... 15275 **Full District Office Address:** 130 ENTERPRISE DR,PITTSBURGH,PA,15275-00000-01424-M **External Basic Qualifications:** + High School diploma from an accredited school or equivalent GED + Effective communication and problem solving skills, and ability… more
- General Motors (Sunnyvale, CA)
- …**The Role:** We are seeking an experienced Staff Software Engineer to join our Contact Center Development team. This Software Engineer will design and oversee ... the implementation of our enterprise-wide Salesforce Messaging capabilities to continue to drive digital first solutions. You will define the architecture for embedded service, multi-channel engagement (Web, In-App, SMS, Apple Messages for business),… more
- Boehringer Ingelheim (Ridgefield, CT)
- …tailored product training that meets the needs of diverse audiences (eg Contact Center personnel, field-based representatives) + Develop cross-functional project ... management skills by partnering with internal and external stakeholders to support the US Medical Information and Medical Review teams. + Inform to the publications strategy for the development of major journal manuscripts, congress posters and presentations +… more