- Academy Sports + Outdoors (Katy, TX)
- …in a customer service-related role required + * Experience in an Omni Channel Contact Center environment preferred + * Previous Work at Home experience preferred ... Skills: + Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally + Maintain the customer's perspective as a driving force behind activities + Strong analytical, problem solving… more
- Amalgamated Bank (Boston, MA)
- …work model does not apply to, and daily in-person attendance is required for, the contact center , branch service roles, and general services where the work to be ... performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working… more
- Scotiabank (OR)
- …to critical application used by our Digital Channel; our Branch Channel and our Contact Center , serving Bank's customers. There will be some rotational shifts, ... covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. **Accountabilities** + The Pega Systems Administrator will perform day-to-day system operation support. This will include system outage… more
- Bank of America (Phoenix, AZ)
- …related client requests by answering calls, chats, or emails in an inbound contact center . Key responsibilities include working in an environment that requires ... accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing… more
- Huron Consulting Group (Van Buren, AR)
- …+ CRM expert with experience in the strategic analysis of patient experience, contact center , digital front door, and the CRM/patient engagement tools on ... the market and in use at Epic sites + Authorization to work in the United States + A willingness and ability to travel every week and work extended hours as needed The estimated base salary range for this job is $150,000 - $175,000. The range represents a good… more
- Bank of America (Pennington, NJ)
- …a FSR I, you will work in a phone-based environment from a Merrill Contact Center . Your responsibilities include delivering point of call servicing and ... resolution on brokerage accounts, identifying client needs, and a focus on service to sales with existing Merrill clients. You will be providing exceptional client care, growing client relationships, and guiding clients with needs-based solutions that will… more
- Cambridge Savings Bank (Waltham, MA)
- …escrow analysis, etc. + Assist branch personnel, Commercial Loan Administration, and Customer Contact Center with commercial Loan inquiries. + Monitor and work ... daily exception reports, including department and individual tickler reports. + Assist in the management of the Bank's participation portfolio, including funding, tracking of payments received, sending remittances, and responding to questions of partner banks.… more
- ITW (Baltimore, MD)
- …service is a plus. + Prior leadership or supervisory experience. + Knowledge of contact center operations and best practices is a plus. **PHYSICAL DEMANDS & ... WORK ENVIRONMENT** _The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals… more
- Capgemini (El Paso, TX)
- …your rights as an Applicant - https://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Contact Center , Strong Verbal/Written Skills Attention ... to detail Problem solving Critical thinking PC Proficient - Ability to us multiple systems and screens Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and… more
- State of Georgia (Fulton County, GA)
- …for assigned health and/or dental carriers. Review, respond and/or resolve escalated Contact Center inquiries and appeals reported by consumers, agents, and ... private-sector partners. Partner with assigned carrier(s) and internal team members to resolve issues identified in the monthly enrollment reconciliation files to ensure accuracy of consumer accounts. Coordinate with the agency's Administrative Procedures… more