- US Bank (West Saint Paul, MN)
- …three or more years of related experience **Skills Should Include** + Experience in Contact Centers, AWS Contact Lens, AWS Amazon Q, AWS Agent Evaluation + ... Experience with JIRA **Preferred Skills/Experience** + Ability to collaboratively develop and evolve a product backlog + Ability to develop and articulate a product vision that supports outcomes, value and prioritization of work + Solid understanding of the… more
- UCHealth (Aurora, CO)
- …of clinical and non-clinical information via phone in a call center setting. Responsibilities: Performs patient registration and scheduling functions. Obtains ... insurance and demographic information. Entry level position for all agents. Obtains and verifies referral or insurance authorization/pre-certification approvals from health plan or primary care physician office. Explains financial requirements to patients or… more
- MetroHealth (Brooklyn Heights, OH)
- …* 1 year of experience with any of the following: call center support, patient registration, scheduling, assisting health care professionals and patients, and/or ... utilizing phones and computers to perform customer service duties in a high-volume environment. * Associate's degree in a healthcare or business-related field will be considered in lieu of experience. Customer-centric mentality with strong customer service… more
- WellSpan Health (York, PA)
- …Relevant experience. Required + Customer service, medical office and/or call center support experience. Preferred **Courses and Training:** + Medical terminology. ... within 180 days Required **Knowledge, Skills, and Abilities:** + Strong phone and verbal communication skills. + Actively listen and speak in a professional manner. + Customer focus and adaptability to various personality types and call scenarios. + Ability to… more
- ASM Research, An Accenture Federal Services Company (Baton Rouge, LA)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- First Horizon Bank (Winston Salem, NC)
- …professional experience consistently during each call. + Serving clients with a one contact resolution focus. + Have a "Let's Find a Way" mindset. + Focus ... on deepening existing client relationships. + Being adaptable to support the business need by being curious and asking the right questions while serving clients. + Follow documented procedure as a self-sufficient tool/resource to effectively support clients. +… more
- ASM Research, An Accenture Federal Services Company (Jackson, MS)
- …access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for ... new and less experienced Triage Consultants. **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred + 8 -- 15 years of… more
- ARAMARK (Cherry Hill, NJ)
- …Position Summary: The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the ... transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. **Long Description** COMPENSATION: The Hourly rate for this position is $18.60 to $18.60. If… more
- M&T Bank (Williamsville, NY)
- …include participation in classroom training, observations of departmental presentations, interaction with senior management, peer networking, and working in teams on ... two group project assignments. OJT responsibilities vary by department and are assigned by the department manager. The position may be responsible for additional projects as assigned by the department manager or Leadership Development Manager-MDP. **Primary… more
- Walmart (Bentonville, AR)
- …** Walmart's Customer Engagement Services (CES) team is seeking a highly skilled and experienced Director of Fraud Operations to lead at scale in one of the most ... dynamic areas of our business. This leader will be responsible for driving operational excellence in detecting and preventing fraud across our digital and retail ecosystem, ensuring that our customers, associates, and business are protected while delivering… more