- Sylvan Learning (Brookline, MA)
- …new and returning Sylvan students. The administrator also liaises with the Sylvan Contact Center to manage leads, complete follow-up tasks for booked ... appointments, and offer feedback to the Contact Center team to improve the customer experience for new families. The Family Engagement Administrator also carries… more
- Motion Recruitment Partners (Pleasanton, CA)
- …the IT Director, this position is responsible for our client's Voice Services ( Contact Center ) systems infrastructure to maintain a reliable and predictable ... + Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, Five9, or other Contact center platforms in a contact center support role +… more
- Xcel Energy (Denver, CO)
- …routing recommendations as well as perform legacy PBX changes that will impact contact center operations as well as performance (skill changes, office closures, ... efficiency. You will ensure that customers are routed to the best contact center representative for their current issue based on the channel selected by… more
- Capgemini (El Paso, TX)
- …in solutioning & operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and clients, with emphasis on ... plans that improve the client and consumer experience and successful execution of Contact Center pursuits. + Should be able to contribute to overall solution and… more
- Sylvan Learning (Brookline, MA)
- …and returning Sylvan students. The Assistant Director also liaises with the Sylvan Contact Center to manage leads, complete follow-up tasks for booked ... appointments, and offer feedback to the Contact Center team to improve the customer experience for new families. The Assistant Director also carries out… more
- AON (The Woodlands, TX)
- …the day will look like: + Maintain standards and practices to ensure the contact center functions efficiently and effectively. + Clearly define and communicate ... deadlines and determine status of work in progress. + Participate in contact center recruitment activities, conducting interviews and identifying qualified… more
- Access Dubuque (Dubuque, IA)
- …Assistant Chief Flight Instructor - Fixed-Wing University of Dubuque Director of Contact Center Operations Colony Brands, Inc. Professional Engineer - Civil ... and vibrant businesses and industries. UW-Platteville is a cultural and educational center for the Tri-State region of Illinois, Iowa and Wisconsin. The Psychology… more
- Travel + Leisure Co. (Orlando, FL)
- …into exceptional experiences for millions of travelers worldwide. The **Sr. Director Contact Center Prospect and Vendor Management** is responsible for ... through new marketing channels and vendor partnerships for the Marketing Contact Center Operations. Primary areas of focus include enhancing efficiencies within… more
- UGI Corporation (Charlotte, NC)
- …Customer Engagement Services (CES) Training Nesting Coach specializes in supporting new contact center agents during their critical transition from classroom ... customer interactions. * Serve as a bridge between formal training and contact center management. * Evaluate employee performance, works with L&D Manager and CES… more
- MyFlorida (Tallahassee, FL)
- …Estimator Tool (https://compcalculator.myflorida.com/) Retirement Analyst II Division of Retirement/Retirement Contact Center State of Florida Department of ... Overview and Responsibilities: The Retirement Analyst II (RA II) in the Contact Center primarily answer support desk phone calls from internal staff and also… more