- Bank of America (Chicago, IL)
- …to lead the programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the ... Strategy, Technology, Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap. + Ability to translate complex findings… more
- Cognizant (Columbia, SC)
- …Provide second level Five9 app and Speech Analytics support. **Requirements:** . Experience of Contact Center systems such as Contact Routing and CTI, ... to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying contact center cloud… more
- Generac Power Systems (Pewaukee, WI)
- …O365/Teams, Genesys or Amazon Connect, I3 (Interactive Intelligence) or related contact center technology **PREFERRED QUALIFICATIONS:** + Bachelor's degree in ... Communicate and consult effectively with business management concerning dialer capabilities and contact center capabilities and execution of contact … more
- Cognizant (Dallas, TX)
- …delivery of Google Cloud's Customer Engagement Suite (CES 2.0) within complex enterprise contact center environments. In this role, you will drive transformation ... and implementation lifecycle-operating at the convergence of AI, cloud infrastructure, contact center technology, and customer experience innovation. **Work… more
- Penske (Reading, PA)
- …solutions. This will include maintaining, upgrading and providing support to our contact center and telecommunications systems. The individual should be able ... you will act as the SME in telecommunications. This will include owning contact center platform (NiCE CXone), VoIP telephone system installations, field location… more
- The Hertz Corporation (Montgomery, AL)
- …looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model. ... Offices located in: Atlanta, Oklahoma City, Estero FL **What You'll Do:** 1. Contact Center Leadership - Operations, Revenue, and Experience You will own / lead… more
- Amazon (Seattle, WA)
- …are no-brainers to buy and easy to use. Amazon Connect is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer ... Resiliency team empowers customers to configure highly reliable and compliant global contact center solutions. The team provides capabilities for configuring and… more
- Blue Cross and Blue Shield of Louisiana (Baton Rouge, LA)
- …screen will be required and any offer is contingent upon satisfactory drug testing results._ **JOB CATEGORY:** **Customer Service & Contact Center Operations** ... from home? We are actively recruiting for a Call Center Class beginning in November 2025! Apply today and...an Account Advisor do?** **Serve as first point of contact for the organization. The Account Advisor handles incoming… more
- Two95 International Inc. (El Paso, TX)
- …providing professional development, and evaluating direct reports. 8. Provides client with contact center consulting services in relationship to benchmark data ... meetings. Must Have + Must have Healthcare background & should be a seasoned contact center candidate + Should have contact center leadership experience… more
- Trinity Health (Syracuse, NY)
- …Maintain and troubleshoot Cisco Call Manager, Cisco CER, Cisco Unity Connection, and Cisco Contact Center . + Utilize Cisco Intelligence Center for contact ... Have:** + Cisco Call Manager + Cisco CER + Cisco Unity Connection + Cisco Contact Center + Cisco Intelligence Center ( Contact Center Reporting) +… more