- Mass Markets (ND)
- …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Citigroup (Jacksonville, FL)
- …needs of the wealth client as well as a detailed understanding of contact center management and technology enablement. Leads teams, processes and projects ... **Responsibilities:** + Set the strategic leadership and management of the contact center service units within functional alignment. + Work with business teams… more
- Republic Services (Phoenix, AZ)
- …(UC) Engineer is responsible for maintaining, configuring, and optimizing the cloud-based Contact Center as a Service (CCaaS) environment. This includes ... and customer experience optimization. + Hands-on experience with cloud technologies and contact center integrations (AWS, Azure, or similar). + Familiarity with… more
- J&J Family of Companies (Horsham, PA)
- …team training is highly desirable + Availability to work 8.5-hour rotational shifts within contact center hours (8:00 AM-8:00 PM, Monday-Friday) **Be Part of the ... process and supporting program wrap-up. Responsibilities also include maintaining treatment center relationships and conducting annual treatment center reviews.… more
- Xcel Energy (Amarillo, TX)
- …in various business areas. This includes monitoring inbound or outbound contact center performance and adjusting resources as necessary, administering ... and work experience required. + Minimum of 2 years' experience in a contact center customer service position or equivalent experience in a related position. +… more
- Under Armour, Inc. (Boston, MA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going training needs… more
- Vail Resorts (CA)
- …maximize new capabilities. In addition, they will guide international compliance for contact center voice, recording, data residency, and lawful intercept ... seamless migration of on-premises Avaya voice systems to cloud AI- powered contact center platforms, ensuring robust planning, effective stakeholder alignment,… more
- Mass Markets (FL)
- …business development, sales strategy, and client relationship management especially within the outsourced contact center and BPO space. To be considered for this ... structuring, financial modeling, and contract negotiation. + Experience in BPO and contact center operations (inbound, outbound, chat, email). + Exceptional… more
- Mass Markets (Savannah, GA)
- …entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, Experience in customer ... service, technical support, inside sales, or back-office support in a contact center environment is a plus. To be considered for this role, you must complete a… more
- Mass Markets (Killeen, TX)
- …This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech ... support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION DETAILS WANT… more