- State of Massachusetts (Boston, MA)
- …(BRC) provides management of and legal support to the Background Record Checks Unit and Contact Center . They oversee the daily operations of a unit of over 55 ... create policies and provide guidance to manager of the BRC and Contact Center teams. *__* *_Key Responsibilities:_* *__* *Management & Leadership of BRC &… more
- UGI Corporation (Charlotte, NC)
- …responsibilities; able to effectively manage performance. + Working knowledge of contact center operations, key performance metrics, and expense management. ... call center operations experience. + Three to five years Contact Center experience with demonstrated capability in leadership roles. + Experience in handling… more
- AON (The Woodlands, TX)
- …knowledge, data entry ability, and interpersonal skills to assess and deliver feedback on contact center calls. + Passion for learning and coaching + Experience ... as a Contact Center Rep (knowledge of processes, metrics, roles) + Familiarity with Aon's processes and products + Knowledge of industry- specific regulatory… more
- Mass Markets (SC)
- …a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Savannah, GA)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
- Boston University (Boston, MA)
- …ensure that the Treatment Center is running smoothly and serve as the contact person for all Treatment Center matters for patients, residents, vendors, and ... **TREATMENT CENTER COORDINATOR, School of Dental Medicine, Restorative Sciences/Biomaterials** **Job Description** **TREATMENT CENTER COORDINATOR, School of… more
- Sylvan Learning (Lewis Center, OH)
- …teaching staff, ensuring robust instructional experiences. The Director serves as the point-of- contact for customers and manages Center operations. ESSENTIAL JOB ... Center Director - Lewis Center GENERAL... Center Director - Lewis Center GENERAL SUMMARY The Director is responsible for...business hours * Manages the day-to-day operation of the Center * Meet sales and expense financial targets *… more
- Peckham, Inc. (Phoenix, AZ)
- …work hours and shifts including some weekends as needed. PREFERRED QUALIFICATIONS + Previous contact center experience + Ability to adhere to work schedule. + ... during their shift. SECURITY Many of the positions through the Contact Center Solutions Division require a security clearance. Thus, the candidate/employee must… more
- Point32Health (Canton, MA)
- …knowledge of next gen service platforms and systems including AI enabled Contact Center as a Service, Customer Relationship Management systems, self-service ... Responsibilities/Duties** **- what you will be doing** (top five) + **Service Center Operations-** Lead the day-to-day member service operations comprised of a 500+… more
- Public Storage (Plano, TX)
- …forecasting, interval staffing analysis, and schedule generation to support internal and outsourced contact center operations. + Supervise and coach a team of ... practices. + Participate in and/or lead projects aimed at improving contact center efficiency, customer satisfaction, and vendor alignment. + Stay updated on… more