- Teledyne (Dallas, TX)
- …of legacy telephony solutions to setting up voice call queues for a contact center . + Maintain, manage and troubleshoot existing Cisco Unified Communications ... queues/CX Essentials + Attendant Console + Everbridge Redsky E911 + Webex Contact Center + Webex App, as a softphone + Cisco On-Premises Unified Communication… more
- ITW (Troy, OH)
- …industry trends and customers needs to develop long-term strategies that drive contact center success through industry experience. Uses data and insights ... and service metrics, to make informed decisions that positively impact the contact center 's performance through proficiency in MS Office applications (D365,… more
- Walmart (Bentonville, AR)
- …**CCaaS Platform** , we're at the forefront of designing and deploying Walmart's next-generation Contact Center as a Service (CCaaS) platform. Our mission is to ... Engineers. You will be responsible for driving the development of our multi-tenant Contact Center Platform and building foundational frameworks that power our… more
- Seattle Children's (Seattle, WA)
- …department of a hospital or medical center . Experience working in a call center / contact center . Experience working in a pediatric and/or academic medical ... Supervise the day-to-day operations of Patient Access Center scheduling teams within the Cancer and Blood...and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the… more
- Dickinson Financial Corporation (Kearney, MO)
- …The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail ... part of a team under the direction of the center manager and assigned team leads. The agent will...web sites, outbound sales, and from the client care center . + Process client support requests and inquiries including,… more
- Walgreens (Mechanicsville, VA)
- …Mechanicsville **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 8440 TIMES DISPATCH ... Responsible for providing prescription verification and pharmacy expertise in a Fulfillment Center to ensure patients receive the highest levels of quality and… more
- Teleperformance USA (El Paso, TX)
- …goals.** + **Operational Oversight:** **Oversee the day-to-day operations of the contact center , ensuring operational efficiency, service quality, and adherence ... is the limit!** **Your Responsibilities** **As the** **Verizon OB Sales Assistant Call Center Manager** **, you will be responsible for developing and implementing a… more
- University of Virginia (Charlottesville, VA)
- …service including quality assurance for all patient inquiries + Performs the following Contact Center functions. Performs computerized data entry. + In addition ... billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary… more
- Ochsner Health (Meridian, MS)
- …for new hires and completes daily work assignments to contribute to contact center metrics and performance expectations, including providing one-call resolution. ... need an accommodation to complete the application process, please contact our HR Employee Solution Center at...process, please contact our HR Employee Solution Center at ### (select option 1) or_** **_###@ochsner.org_** **_.… more
- Veterans Affairs, Veterans Health Administration (Johnson City, TN)
- …incumbent serves as the Medical Support Assistant (MSA) in a Clinical Contact Center (CCC). The incumbent independently provides administrative support across ... of duties related to the delivery of healthcare services in a Clinical Contact Center (CCC). Duties include, but are not limited to: Advises clinical staff on… more