- Walmart (Bentonville, AR)
- …**CCaaS Platform** , we're at the forefront of designing and deploying Walmart's next-generation Contact Center as a Service (CCaaS) platform. Our mission is to ... You will be responsible for leading the development of the multi-tenant Contact Center Platform and the innovative Machine Learning and Generative AI systems, as… more
- Santander US (Boston, MA)
- …Hands-on experience leading CX initiatives that integrate in-app, web, branch, and contact center capabilities. + Knowledge of banking-specific tools + Exposure ... perspective that drives experience consistency across online, mobile, call center , and branch. + Identify and activate key customer...due to a disability or any other reason, please contact us at ###@santander.us to discuss your needs. **Primary… more
- Stanford Health Care (Newark, CA)
- …be discovered. Day - 08 Hour (United States of America) The Enterprise Contact Center Service Designer will collaborate with clinical, operations, technology, ... and improve the infrastructure that connects patients, care partners, providers, and contact center agents seamlessly across all service delivery channels.… more
- Kemper (Downers Grove, IL)
- …changes to their insurance policy. We also offer hours that work for you! Our contact center is open from 8:00am to 8:00pm CST, with rotating Saturdays 8:00am ... meets the company's underwriting guidelines and processes. + Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.… more
- Zoom (San Jose, CA)
- …deploying and supporting the database layer for critical Zoom products like Zoom Phone, Contact Center . You will define and drive impactful projects in ZPZCX ... enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom… more
- Bank of America (Plano, TX)
- …**Job Description:** This job is responsible for working in a national inbound contact center and providing comprehensive home equity lending guidance and ... **Required Qualifications:** + 1+ year of customer facing and/or customer contact center experience + Has a strongrelationship-deepeningand client care… more
- UGI Corporation (Charlotte, NC)
- …degree preferred. + Three to five years customer service experience in a contact center environment. AmeriGas Propane, Inc. is an Equal Opportunity Employer. ... while providing a guiding role to customer experience advocates within the Engagement Center . In addition to all foundational responsibilities (see the CXA I, II and… more
- KeyBank (Denver, CO)
- …opportunities). + Educate clients on digital or alternative resources, such as contact center support, wire transfer agreements, online mobile banking, mobile ... and consult with the KPB Officer. + Assists Sales team in client contact strategy (inviting clients to events, sending whitepapers, meeting follow-ups, etc.) and… more
- JPMorgan Chase (Wilmington, DE)
- …Series Demand Forecasting Advisor in Workforce Planning, you will be responsible for forecasting contact center demand at the daily and monthly time interval out ... are appropriately planned and in line with expectations so that our contact center network is optimally staffed, service goals are being met, and budgets… more
- Cisco (Austin, TX)
- …knowledge of large-scale enterprise deployments involving voice, video, meetings, and contact center solutions (on-prem, cloud, and hybrid). + Experience ... cloud-delivered collaboration portfolio (eg, Webex Suite, Webex Calling, Webex Contact Center ) and its AI capabilities. +...(eg, Webex Suite, Webex Calling, Webex Contact Center ) and its AI capabilities. + Excellent communication and… more