• Quality Assurance Specialist

    Mass Markets (FL)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
    Mass Markets (06/13/25)
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  • Consumer QA Analyst III

    Coinbase (Charlotte, NC)
    …you, there's no better place to be. While many roles at Coinbase are remote -first, we are not remote -only. In-person participation is required throughout the ... role is expected to report onsite in our US Center of Excellence office in Charlotte, NC.* *What you'll...analyzing KPI trends and conduct root cause analysis. Surface agent and non- agent opportunities and work with… more
    Coinbase (07/26/25)
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  • BPO Customer Care Associate

    NTT America, Inc. (Oklahoma City, OK)
    …based on business requirements. **Basic Qualifications:** + 1 year experience (WAH) remote customer service + 1 year experience working in an office setting, ... process All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen… more
    NTT America, Inc. (07/24/25)
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  • Donor Care Lead

    BioLife Plasma Services (Bannockburn, IL)
    …: + Develop and implement strategies to drive operational efficiencies within the contact center to increase call containment through self-service and reduce ... classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy and will be located in our...average handle time for live agents + Analyze contact center workflows and implement process improvements… more
    BioLife Plasma Services (07/19/25)
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  • Business Development Manager-Seattle

    Carnival Cruise Line (Miami, FL)
    …professional learning and development resources including tuition reimbursement + On-site Fitness center at our Miami campus \#LI- Remote \#LI-GS1 \#CCL About Us ... training materials, including presentations, videos, and interactive content. + Maintain frequent contact with RVP/VP North America to ensure territory needs are met… more
    Carnival Cruise Line (07/26/25)
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  • Customer Service Supervisor

    Mass Markets (Wichita, KS)
    …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (05/10/25)
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  • Associate, Workforce Management

    Lincoln Financial (St. Paul, MN)
    …the intraday plan to ensure optimal service delivery in a dynamic, fast-paced contact center environment. This role is foundational within the Workforce ... adherence and compliance tracking, collaborating with frontline supervisors to improve call center agent accountability. + Participates in post-day reviews and… more
    Lincoln Financial (07/31/25)
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  • Sr. AI Automation Strategy Manager

    Automation Anywhere, Inc. (UT)
    …to gather requirements, ensure alignment, and deliver scalable, secure, and resilient contact center solutions + Monitoring product performance using analytics ... to a Leader on our Customer Support Team **Location:** Remote role - ability to work within any US...and vendors to support innovation and execution in the contact center ecosystem **You will be a… more
    Automation Anywhere, Inc. (07/04/25)
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  • IAC Specialist

    Koniag Government Services (Alexandria, VA)
    …telecommuting options following completion of IAC training. **Summary:** Specialists provide telephonic contact center support to the general public who seek ... and Trademark Office (USPTO) to become part of the Inventors Assistance Center (IAC) team. These Specialists answer customer inquiries and provide patent assistance… more
    Koniag Government Services (07/03/25)
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  • VP AI & Data Engineering, Customer Experience…

    The Hartford (Hartford, CT)
    …accuracy and consistency, and highly scalable data pipelines that support agentic solutions for Contact Center agents. + Stay up to date on emerging AI trends, ... and AI. This role can have a Hybrid or Remote work arrangement. Candidates who live near Hartford, Ct;...AI, and technology trends, and acting as a change agent at the senior level of the organization +… more
    The Hartford (05/17/25)
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