• VP, Infrastructure Engineering

    UNUM (Portland, ME)
    …measurable impact on operations and customer experience. + Familiarity with cloud contact center platforms and AI-enhanced customer service tools. + Experience ... and workload rebalancing. + Oversee infrastructure support for next-generation contact center platforms, including cloud-based telephony, omnichannel routing,… more
    UNUM (10/17/25)
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  • Unified Communications Engineer Senior

    General Dynamics Information Technology (Springfield, VA)
    …Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center , Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), ... based on facts, information, and company procedures. + Support Tier 2 and 3 operations by assessing severity, prioritizing...is our purpose, and our people are at the center of everything we do. + Growth: AI-powered career… more
    General Dynamics Information Technology (10/28/25)
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  • Unified Communications Engineer

    Arena Technical Resources, LLC (Springfield, VA)
    …Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center , Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), ... objective judgments based on facts, information, and company procedures. - Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering… more
    Arena Technical Resources, LLC (10/29/25)
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