- Barnes & Noble (Clifton, NJ)
- …* Adhere to work schedule as set by the needs of the contact center . Knowledge& Experience : * 2-3 years Customer Service Experience . * Excellent ... Handle special assignments as needed. * Work with Distribution Center personnel to arrange shipping for institutional orders as...deep knowledge about books and the industry. * Prioritize customer experience above all else. * Support… more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... chat, or administrative support in a contact center environment + State or Federal work experience...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Stanford Health Care (Newark, CA)
- … while ensuring seamless integration across various communication channels. Qualifications: * Hands-on experience with CCaaS ( Contact Center as a Service) ... SMS / Text, Video, Fax and API Integrations. * Experience with designing Contact Center ...Flows & work flows for an excellent Patient / Customer Experience leveraging a CCaaS platform. *… more
- NTT America, Inc. (Chicago, IL)
- …Chicago, Illinois (US-IL), United States (US). We seek an experienced ** Contact Center Manager** with a demonstrated understanding of customer service and ... Reporting, etc.). This person will oversee contact center operations ensuring high levels of customer ...Minimum of three years' experience in a customer service and/or call center role dealing… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- MetroHealth (Brooklyn Heights, OH)
- …high school equivalency exam. Meets one of the following: * 1 year of experience with any of the following: call center support, patient registration, ... a healthcare or business-related field will be considered in lieu of experience . Customer -centric mentality with strong customer service experience .… more
- Peckham, Inc. (Grand Rapids, MI)
- …budgets and financial terms/conditions of contracts. + Act as one of the primary customer contacts for contact center activities, leading program review ... view of your experiences* Peckham Inc. - Director of Contact Center Solutions POSITION SUMMARY The Director...Services provides overall operational direction and leadership for a Customer Service Call Center operation. The Director… more
- Rush University Medical Center (Chicago, IL)
- …customer relationship management (CRM) processes, while providing feedback on Genesys contact center workflows to improve overall operational performance. * ... The Access Center Supervisor must possess broad and comprehensive knowledge, experience , and understanding of all Patient Access Center operations that will… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management,… more
- EverBank (Jacksonville, FL)
- …for customer service interactions. **Minimum Qualifications** + 8+ years of recent contact center leadership experience with direct oversight of policy ... to identify and adopt models and tools to enhance customer experience and drive efficiency. **Key Responsibilities...and Genesis) **Preferred Qualifications** + 10+ years of recent experience as a contact center … more