- Mass Markets (Savannah, GA)
- …in customer service, technical support, inside sales , or back-office support in a contact center environment is a plus. To be considered for this role, you ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- NRG Energy, Inc. (Houston, TX)
- …and/or improvement opportunities affecting the Retention & Care, and Inbound Sales organization. In addition, the Continuous Improvement Analyst must monitor the ... These analysts also implement most new systems for call center , chat and email agents. In this role, the...Care organization in support of implemented changes, including documenting agent processes, step actions, and scripting. + Coordinate with… more
- The Hartford (Chicago, IL)
- …+ Prepares submissions for rating and acts as the gatekeeper between the agent , Underwriter and the Operations Service Center Underwriting Support + Performs ... of business management, while also acting as a key contact for brokers and underwriters. This is an individual...at rebuilding "damaged" customer relationships. + Accompanies underwriters and sales staff on marketing visits in order to establish… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …and at least 2 years of experience in a customer service, hospitality, call center or sales environment OR equivalent combination of education and experience. ... link between the section (physicians, administrator, managers, and staff) and the call center (Agents and Patient Access leadership). + The overall function of the… more
- Anywhere Real Estate (Riverside, CA)
- …Senior Manager supports initiatives that connect our global network, enhance agent education, and promote cross-border collaboration. This person will be expected ... **Key Responsibilities:** 1. **Client Relationship Management** : Serve as the primary contact for global Client Groups, build trusted relationships, and act as the… more
- Newegg Inc. (Diamond Bar, CA)
- …insights. + Work with raw data from various systems (eg, CRM, WFM, contact center platforms) to build reports that support leadership decision-making. + ... teams to ensure data quality and report accuracy. + Manage cloud-based contact center technologies (Genesys Cloud, Amazon Connect), including configuration and… more
- Guardian Life (Holmdel, NJ)
- …customer experience, and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Ensure all initiatives ... customer experience, and IT teams to incorporate solutions into current platforms and contact center operations. + Security & Compliance: Ensure all initiatives… more
- ServiceNow, Inc. (Chicago, IL)
- …chain, HR, and asset management + Familiarity with CPaaS, GenAI/Virtual Agents, or contact center platforms + Hands-on experience with Generative AI (GenAI), ... through our CRM suite: Customer Service Management (CSM), Field Service Management (FSM), and Sales & Order Management (SOM). This SC will play a pivotal role in… more
- M&T Bank (Rochester, NY)
- …and Experience Required:** Associate's degree and a minimum of 4 years' proven retail sales , call center , customer service and/or telesales experience or in lieu ... the first 90 days of the relationship. + Proactively contact customers in assigned customer portfolio, as well as...experience, including a minimum of 4 years' proven retail sales , call center , customer service and/or telesales… more
- ServiceNow, Inc. (Atlanta, GA)
- …or ERP transformations. + Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Call Center /Service, Manufacturing ... or ERP transformations. + Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Call Center /Service, Manufacturing… more