- TEKsystems (Anaheim, CA)
- Description Position Summary: The Contact Center Supervisor plays a key role in leading and supporting a high-performing team within Wescom Credit Union's ... Member Contact Center . This position ensures the delivery...multiple communication channels, including phone, chat, and email. The Supervisor fosters a culture of accountability, continuous improvement, and… more
- Mass Markets (Mesilla, NM)
- …ourselves as a trusted partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in ... POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client SLAs. + Monitor… more
- Intermountain Health (Broomfield, CO)
- **Job Description:** The Contact Center Operations Supervisor is a leader of an operational team who creates a team environment that delivers superior ... and the delivery of superior service. + Demonstrates subject matter expertise regarding contact center roles and responsibilities and may be required perform the… more
- Hackensack Meridian Health (Wall, NJ)
- …mission to transform healthcare and serve as a leader of positive change. The ** Supervisor , Contact Center ** will be responsible for the daily supervision ... and coordination of the Patient Access Center , a fast-paced centralized contact ...key performance metrics for both quality and production. The supervisor will work towards effectively managing resources, schedules, staff… more
- University of Miami (Medley, FL)
- …Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Supervisor , Contact Center to work Remotely. The individual in this ... position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy,… more
- Mass Markets (Killeen, TX)
- …Ability to work in a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers to enhance performance and ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Amazon (Tempe, AZ)
- …our inbound and outbound and administrative (back office) centralized patient support center - Model the ideal team member experience through excellent on-boarding, ... goals and action plans - Partners with Leadership to help determine operational center strategies by evaluating team results and objectives. - Maintains and improves… more
- M&T Bank (Williamsville, NY)
- …** ** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between ... knowledge of departmental systems, documents and procedures Previous call center , banking operations, or customer service experience **Physical Requirements:** N/A… more
- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- TEKsystems (Anaheim, CA)
- …work between hours of 7 AM - 8 PM (8 hour shifts) Description Position Summary: The Contact Center Supervisor plays a key role in leading and supporting a ... Hiring for Call Center Supervisor - Hybrid in Anaheim/Pasadena,...member. Key Responsibilities: + Supervise daily operations of the contact center , ensuring service levels and performance… more
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