- Amalgamated Bank (New York, NY)
- Amalgamated Bank is seeking a Sr. Contact Center Representative! This is a highly visible, high-impact team responsible for every aspect of the consumer and ... has an optimal experience in any situation. The Sr. Contact Center Representative will handle everything from...and CHAT across all market segments. By joining our team , you'll be joining a Bank that believes that… more
- Mass Markets (NE)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Seattle Children's (Seattle, WA)
- The Director of the Patient Access Contact Center at Seattle Children's provides strategic and operational leadership for the organization's centralized ... ambulatory contact center operations. Reporting to the Associate...also be responsible for leading and developing a high-performing team dedicated to efficient and accurate patient registration, scheduling,… more
- Cognizant (Charlotte, NC)
- **Process Excellence Lead / Contact Center Transformation (Remote)** **Position Description:** Our Healthcare Intuitive Operations and Automation (IOA) team ... with business leaders, operations teams, and technology partners to reimagine contact center experiences, streamline service delivery, and implement modern… more
- The Hartford (Columbus, OH)
- …skilled Principal Software Engineer to drive the strategic transition to the AWS Connect Contact Center as a Service (CCaaS) platform. This role will lead ... and to help others accomplish theirs, too. Join our team as we help shape the future. We are...on AWS-native services. + Design scalable, secure, and resilient contact center workflows using Amazon Connect, Lex,… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a Contact Center Testing Coordinator (Sr. Business Execution Consultant) to support tactical testing coordination for ... testing (UAT) across multiple teams as part of our Contact Center as a Service (CCaaS) platform...efficiency, and customer experience + Collaborate and consult with team leaders in developing project plans, policies and procedures… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …and services via all contact channels (phone, e-mail, chat, etc.) Help the team meet the overall service goal by moving routine calls (balance inquirey, etc.) to ... of education and experience. Associate's degree preferred. Customer Service and/or call center experience, previous experience as a team lead, ability to… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …implementations for new Genesys system. **RESPONSIBILITIES:** + Works as part of an Telephony Contact Center application support team that works closely with ... CXone (formerly PureCloud) for Emory Healthcare's enterprise environment. Support Emory's Contact Center for patient access scheduling, take escalation requests… more
- Resideo (Louisville, KY)
- We are seeking a skilled and detail-oriented Platform Administrator of Contact Center Tools & Technology within our Customer Experience Organization. This role ... on being the subject matter expert of our CCaaS ( Contact Center as a Service) application. This...Knowledge Sharing:** Provide technical guidance and training to agents, team leads, and other admins; Maintain up-to-date platform documentation,… more
- Charles Schwab (Southlake, TX)
- …for this role to work on site in the specified location(s). As a Contact Center Software Developer, you will be responsible for creating, maintaining, ... & enhancing call, chat, and email routing flows for contact center business partners. The candidate in...knowledge transfer to the other Schwab support and engineering team members. The candidate will utilize NICE CXOne studio… more