- Needham Bank (Needham, MA)
- …analyst and is responsible for customer service and sales including contact center process procedures/knowledgebase/communication, sales and quality programs, ... contact center technology support, scheduling/staffing, , employee and customer satisfaction...using strong relationship and influencing skills. This leader and team will have direct impact on over 60k customers… more
- AbbVie (North Chicago, IL)
- …Tok (https://www.tiktok.com/@abbvie) . Job Description Position will be responsible for contact center forecasting, productivity reporting and analytics and will ... act as a consultant to contact center leadership, providing complex information with...capacity planning function as a key member of call center team . Create forecasts by drawing on… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. ... for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This...to report to work at one of our physical contact center locations. To be considered for… more
- Walmart (Bentonville, AR)
- …** **What you'll do ** Qualification: - Minimum of 6 months to 1 year Contact Center or Customer Service experience - Please note, this position requires ... techniques and tools to identify and break down business problems related to contact center operations. Suggests alternative approaches solutions for contact … more
- EverBank (Jacksonville, FL)
- ** Contact Center Leader** The Contact Center Leader plans and directs all aspects of an organization's contact center policies, objectives, ... efficiency. **Key Responsibilities and Duties** + Develops and executes on high-level contact center strategies and plans ensuring alignment with the… more
- State of Indiana (Indianapolis, IN)
- …omnichannel communication. + Establish and enforce best practices for contact center design, routing strategies, and workforce optimization. Team & Vendor ... Enterprise Contact Center Deputy Director Date Posted:...Cloud Platform. This position is responsible for leading the team that designs, configures, deploys, and supports all state… more
- Wawa, Inc. (IA)
- …**Schedule:** 2nd Shift 7:30pm - 11:30pm (20 hours/week, 7-day availability) At Wawa, our Contact Center Representatives are the friendly voice, on the other end ... reach out to for a multitude of needs. Our Contact Center Representatives are proud to be...customers resolve issues, and being part of a collaborative team , keep reading. **What you will do:** + Wawa's… more
- Rush University Medical Center (Chicago, IL)
- …in customer relationship management (CRM) processes, while providing feedback on Genesys contact center workflows to improve overall operational performance. * ... **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center Primary… more
- Peckham, Inc. (Grand Rapids, MI)
- …contracts. + Work closely with the Management team to keep them informed of contact center work status. + Report work loads, problems and supply levels to ... view of your experiences* Peckham Inc. - Director of Contact Center Solutions POSITION SUMMARY The Director...center agents on site. + Develop a unified team that reflects Peckham's culture and values. + Provide… more
- Kyndryl (Atlanta, GA)
- …to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in ... + Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more