- Trinity Health (Livonia, MI)
- …results, coaching, mentoring, and career pathing. + Manages the Contact Center Operations and Case Management team and related projects and initiatives. ... accountability, ownership, and high-performance. Oversees the daily operations of the contact center and case management experience, ensuring the seamless… more
- Canon USA & Affiliates (Chesapeake, VA)
- …9 PM EST (occasional Saturdays) Canon ITS is seeking a dynamic and motivated Contact Center Supervisor to lead a team within our Sales Support Group. The ... ideal candidate is a strong communicator and team leader with a passion for delivering...2-5 years of recent supervisory experience, preferably in a contact center environment - 1-2 years of… more
- Leidos (Washington, DC)
- …& Civil Sector is seeking a highly motivated and experienced ** Contact Center Supervisor** to join our team . This position directly supports programs which ... funded opening. Responses to your application may be delayed._** Contact Center Supervisors provide counseling services as...particularly as an escalation point for at-risk cases. They lead , direct, and manage a network of triage consultants… more
- Pearl Interactive Network (Raleigh, NC)
- …work environment by providing support, guidance, and mentorship to the contact center team . + Lead initiatives to improve employee engagement, retention, ... The **Operations Site Managers (OSM)** is responsible for overseeing daily contact center functions, ensuring optimal workforce management, maintaining quality… more
- WestRock Company (Atlanta, GA)
- The opportunity: The Employee Contact Center team plays a key role in the planning, implementation, and support of key people programs and processes. Our ... and supporting people to ensure seamless experience and resolution. The Employee Contact Center team supports Smurfit-Westrock\u2019s people services in… more
- Weill Cornell Medical College (New York, NY)
- …a manner consistent with the FDTC initiative's mission and values. + Works with the Contact Center Tower Lead to develop operational objectives that align ... and overall patient care needs. Promotes transparent communication among Contact Center leadership team . + Establishes measurable indicators of success… more
- Qualtrics (Seattle, WA)
- … will focus on ingesting, analyzing, surfacing insights from Omnichannel contact center data and drive action. **Our Team 's Favorite Perks and Benefits** + ... doing. **Senior Product Manager- (Omnichannel Analytics - Voice & Contact Center Data)** **Why We Have This...center data. **What You Should Know about this Team ** + The product team is focused… more
- Guardian Life (Bethlehem, PA)
- …**Reporting Relationships** As our Customer Care Social Media Representative, you will report to our Contact Center Team Leader , who reports to our ... want to be part of a collaborative natural working team ? Are you a problem solver who enjoys diving...Customer Adjustment Representative. This opportunity is within the Enterprise Contact Center group, and the primary focus… more
- OneMain Financial (Baltimore, MD)
- We are seeking a **CCaaS Lead Engineer** to join our growing Contact Center and Telephony team and lead the deployment, integration, and maintenance ... management skills, and a collaborative mindset to deliver seamless contact center solutions. Title: Lead ...Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit… more
- Comerica (Auburn Hills, MI)
- … Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager, Contact Center Technologies. In this role you will be ... optimizing and enhancing the technology stack that powers our contact center operations. You will oversee Amazon...efficiencies and reduce overall expense. + Partner with innovation team to test and learn emerging technology and its… more