• Contact Center Analyst

    CalSTRS (Sacramento, CA)
    …on accurate and timely information to make critical, life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact ... critically on their feet and has a passion for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the… more
    CalSTRS (07/30/25)
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  • Contact Center Manager…

    NTT America, Inc. (Chicago, IL)
    …are currently seeking a Contact Center Manager - Business Contact Center to join our team in Chicago, Illinois (US-IL), United States (US). We ... seek an experienced ** Contact Center Manager ** with a...professional, customer centric service to external and internal customers. ** TEAM SUPERVISION:** + Work closely with NTT DATA Management… more
    NTT America, Inc. (07/24/25)
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  • Contact Center Manager

    Mass Markets (Mesilla, NM)
    …as a trusted partner in the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO ... contact center . This leadership role is responsible...staffing, performance, and service delivery. + Lead and mentor team leaders, supervisors, and support staff to achieve KPIs… more
    Mass Markets (06/04/25)
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  • Manager , Contact Center…

    Premera Blue Cross (Mountlake Terrace, WA)
    …We are seeking a dynamic and passionate individual to join our team as the Manager , Contact Center Quality. In this role, you will have the opportunity ... help us deliver exceptional experiences to our customers! The ** Manager of Contact Center Quality**...addresses gaps, and ensures quality metrics are met. The Manager leads a team that audits customer… more
    Premera Blue Cross (07/22/25)
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  • Contact Center Client Services…

    Mass Markets (Killeen, TX)
    …Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client ... client services or account management in a BPO or contact center . + Strong relationship management and...of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We… more
    Mass Markets (06/04/25)
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  • Director of Background Record Check Operations

    State of Massachusetts (Boston, MA)
    …and timely processing of background checks. * Provide leadership to the Contact Center Manager and team to ensure excellent customer service and accurate ... Center * ** * Provide leadership to the BRC Manager and team to ensure regulations are...and programs. * Advise the BRC Manger and the Contact Center Manager on escalated… more
    State of Massachusetts (07/03/25)
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  • Senior Manager of Solutions Consulting…

    Pegasystems (Boston, MA)
    Senior Manager of Solutions Consulting - Contact Center Job Category: Pre-Sales Consulting Location: US - Massachusetts - Remote **Meet Our Team :** Join ... continuously focus on Customer Success in large-scale Customer Service Center implementations + Lead a team to...large Customer Service Centers (call centers) and understanding of contact center operations + Strong background in… more
    Pegasystems (06/13/25)
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  • Lifepoint Case Manager on Acute Rehab unit…

    Mary Greeley Medical Center (Ames, IA)
    Lifepoint is seeking a PRN Case Manager to work at Mary Greeley Medical Center on the Acute Rehab unit. If you, or someone you know, might be interested in ... learning more about this opportunity, please contact : Julie Roberts Program Director, Acute Rehabilitation Unit Lifepoint Health ### Apply here- PRN Case Manager … more
    Mary Greeley Medical Center (07/03/25)
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  • Contact Center Operations Program…

    US Tech Solutions (Sunnyvale, CA)
    **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...intake and execution of requests impacting 1:1 support operations team . (weekly evaluation, summary of intake, Trend analysis &… more
    US Tech Solutions (07/31/25)
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  • Amazon Connect Contact Center…

    Cognizant (Minneapolis, MN)
    **About the role** We are seeking an **Amazon Connect Contact Center Lead** with 10 to 12 years of experience to join our team in an onsite work model. The ... solutions to solve those needs. . Lead the implementation of Contact Center Transformation solutions that meet business requirements, leveraging Amazon Connect… more
    Cognizant (07/29/25)
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