- Deloitte (Houston, TX)
- …in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the ... Qualifications Required: + Bachelor's degree + 7+ years of experience in contact center technology strategy, design, and implementation. + Proven expertise… more
- Lowe's (Charlotte, NC)
- **Your Impact** In this role, as a Senior Product Manager for Contact Center Technology , you will lead the creation of strategy and vision for emerging and ... get the opportunity to shape the future of retail technology under the leadership of one of Forbes Top...Hub is an ultramodern work environment, complete with cutting-edge technology , collaborative workspaces, an on-site barista and Zen Garden,… more
- Navient (Frankfort, KY)
- …customer support teams, IT, business units) to understand their requirements and align contact center technology accordingly. **Your Impact:** + Overseeing ... Better:** + Contact Center Certification: Obtaining certifications specific to contact center technology , such as CCCE ( Contact Center … more
- Kyndryl (Atlanta, GA)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Needham Bank (Needham, MA)
- … center process procedures/knowledgebase/communication, sales and quality programs, contact center technology support, scheduling/staffing, , employee ... with disabilities to perform essential duties. ESSENTIAL DUTIES & RESPONSIBILITIES + Defines contact center strategy and leads the implementation of a superior… more
- Mass Markets (Wichita, KS)
- …requests, providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... trusted partner in the industry. We are looking for contact center agents to support inbound and...highly trained expert on products, technology , and business processes, you will work for some… more
- Connexus Energy (Ramsey, MN)
- …and metric to improve corporate performance + Five or more years of experience with Contact Center technology (ACD, IVR, CTI Chat, or related systems) ... We're looking for a strategic and member-focused Contact Center Manager to lead our...research, recommend, develop and implement proactive service models and technology to ensure company operations meet current and evolving… more
- CommonSpirit Health (Englewood, CO)
- **Responsibilities** + Responsible for aligning Contact Center information technology planning with business strategy. + Works with Contact Center ... business partners to understand business needs. + Provides input to Contact Center business technology planning within their functional area. + Manages the… more
- Amazon (Atlanta, GA)
- …Engineering, related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior ... contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys,… more
- Mass Markets (Savannah, GA)
- …? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities ... brands in the world as an expert on products, technology , and business process. Our Call Center ...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more