- Leidos (Gaithersburg, MD)
- …platforms. The Senior Technical Project Manager will be responsible for managing contact center technology solutions, driving program operations, leading ... ensuring FedRAMP compliance and federal standards are met. + Manage Contact Center technology deployments (NICE CXone or Amazon Connect) including… more
- Ford Motor Company (Allen Park, MI)
- …+ Act as the primary lead and strategic advocate for Contact Center operations with Ford Pro Technology development, championing Salesforce Service Console ... operational enablement and support within the Contact Center to operational, strategy, and technology leads. + Raise, monitor, and approve JIRA tickets for… more
- Capgemini (El Paso, TX)
- …of consulting experience** or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for ... to 10 years of experience working in multi-client BPO provider** with Contact Center Technology platforms predominantly having worked on **Amazon Connect,**… more
- Molina Healthcare (Kenosha, WI)
- …**Experience** + 12+ years of progressive experience in Unified Communications, Collaboration, or Contact Center technology leadership. + 5+ years in a ... technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions… more
- Mass Markets (Killeen, TX)
- …solutions and building lasting relationships. We provide comprehensive training in cutting-edge contact center technology and customer experience strategies ... experience in customer service, sales, technical support, or administrative roles in a contact center . + Previous experience in state or federal work… more
- Hilton (Annapolis, MD)
- …these minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... in a workforce management or scheduling role within a large\-scale contact center + Experience using Aspect, Nice, or equivalent WFM tools to create and… more
- Mass Markets (Las Cruces, NM)
- …service calls will be your primary responsibility while you learn the latest contact center technology and customer experience methodology. Our clients ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Amazon (Seattle, WA)
- …from concept through GTM (go to market) Preferred Qualifications - Experience with contact center technology , CX platforms, or enterprise communication ... that are no-brainers to buy and easy to use. Amazon Connect is AWS's cloud contact center service that helps companies provide superior customer service at lower… more
- Mass Markets (Killeen, TX)
- …This position is responsible for reaching out to open accounts using the latest contact center technology and ethical recovery strategy. Improve relations ... job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service,...to work each day. Essential Duties + Utilize various contact technology and recovery strategies to locate… more
- Mass Markets (Savannah, GA)
- …for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As ... paid training. Compensation is commensurate with experience. While prior contact center experience isn't required, experience in...a highly trained expert on products, technology , and business process you will work on behalf… more
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