- Eversource Energy (Windsor, CT)
- …engaging environment of going above and beyond for our customers in a 24/7 Contact Center setting\. This professional position is responsible for the complete ... is achieved by being a visible presence on the contact center floor \(at least 50% of...inquiries\. **Qualifications** _Technical Knowledge/Skill:_ + Requires familiarity with call center technology and telephony equipment, including ACD,… more
- Mass Markets (Killeen, TX)
- …globally expanding, industry-leading organization. We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible ... + 2+ years of experience as a trainer in a BPO or high-volume contact center . + Strong facilitation, communication, and interpersonal skills. + Fluent in… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …This role places a strong emphasis on developing and implementing AI-enhanced Contact Center and Digital Communications solutions across the enterprise. The ... sustainability. **Job Functions:** + Architect and deploy customer solutions using advanced Contact Center , Self-service bot, and Communications Platform as a… more
- Mass Markets (Mesilla, NM)
- …+ High school diploma or equivalent + Minimum 1 year of experience in a contact center or customer service role. + Excellent verbal and written communication ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Newegg Inc. (Diamond Bar, CA)
- …Data Analysis & Reporting + Extract, analyze, and interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track ... all reporting aligns with established KPIs, SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the… more
- Humana (Helena, MT)
- …+ **Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Mass Markets (Las Cruces, NM)
- …success of a globally expanding, industry-leading organization. We're hiring Bilingual Contact Center Representatives to support inbound and outbound customer ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (LA)
- …questions and a brief pre-employment test. POSITION RESPONSIBILITIES Our entry-level Contact Center Representatives are responsible for the following tasks: ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Capgemini (Chicago, IL)
- **ROLE TITLE:** **_Senior Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your… more
- ManpowerGroup (Charlotte, NC)
- Our client, a leader in the financial services industry, is seeking a Contact Center PM - VMO to join their team. As a Contact Center PM - VMO, you will ... be part of the Project Management Office supporting contact center modernization initiatives. The ideal candidate will demonstrate strong leadership,… more