- DXC Technology (Plano, TX)
- …internal and client facing + Lead and support contact center technology launches and upgrades representing the business with IT execution support + Acts ... **Essential Job Functions:** + Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients… more
- DXC Technology (Nashville, TN)
- …customers and colleagues at DXC.com. **Essential Job Functions:** **Life & Annuity Contact Center Operations Manager** + Oversees the day-to-day operations of ... **Job Description:** **DXC Technology (NYSE: DXC** ) helps global companies run...support processes and platforms. + Manages client relationship from contact center perspective with Sr Leaders from… more
- Stanford Health Care (Newark, CA)
- …You will use a strong understanding of system integrations, particularly in contact center and omnichannel environments, to map current and future-state ... curious, results-oriented problem solver with excellent organization and prioritization skills; experience with Contact Center as a Service is a plus and a… more
- GE Appliances, a Haier company (Louisville, KY)
- …contact resolution (FCR), and CSAT. **Remote Workforce Enablement (10%):** + Manage the contact center Digital Technology team, consisting of an IT leader ... + 10+ years of relevant business experience including experience in contact center operations or digital transformation, with a focus on automated… more
- Wawa, Inc. (IA)
- …standards, and designated performance targets. + Troubleshoot and support all channels of business in the Contact Center . + Effectively follow documented ... data + Willingness to work flexible hours based on business needs and crisis situations + Demonstrated technical skills...well as one-on-one coaching. + Our Contact Center Representatives work across many departments including Technology… more
- Mass Markets (Mesilla, NM)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public… more
- Mass Markets (Garden City, GA)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our… more
- Kyndryl (Oklahoma City, OK)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... healthcare-focused journey redesign from eligibility verification to care management. + Align contact center transformation with healthcare business models… more
- Mass Markets (Killeen, TX)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in… more
- Mass Markets (Wichita, KS)
- …requests, providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing… more