- CommonSpirit Health (Englewood, CO)
- … business partners to understand business needs. + Provides input to Contact Center business technology planning within their functional area. + ... **Responsibilities** + Responsible for aligning Contact Center information technology planning with business strategy. + Works with Contact Center… more
- CVS Health (Phoenix, AZ)
- … capabilities and applications. + Act as Business SME accountable for the contact center technology roadmap and tier 2 incident management. + Partner ... continuous improvement. **Required Qualifications** + 5+ years in a contact center technology or business product owner role. + Proven ability to define… more
- Wells Fargo (West Des Moines, IA)
- …Transformation** . This role will work directly with Product owners, Contact Center Lines of Business and Technology partners to establish Entitlement ... between various Wells Fargo teams (Wells Fargo technology , Corporate Security, Contact Center Lines of Business , Product Owners and 3rd party suppliers)… more
- Deloitte (Houston, TX)
- …in technology who wants to work in a collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the ... operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology , creativity, and ongoing managed...+ Bachelor's degree + 7+ years of experience in contact center technology strategy, design,… more
- DXC Technology (Tulsa, OK)
- …customer experience transformation. **Essential Job Functions:** + **Life & Annuity Contact Center Operation Manager** + Oversees the day-to-day operations ... entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance,...support processes and platforms. + Manages client relationship from contact center perspective with Sr Leaders from… more
- General Dynamics Information Technology (Fairfax, VA)
- …and verify information + Manage a high volume of calls in an inbound contact center environment supporting individuals, families, and businesses that have been ... available in: + Bossier City, LA. (https://gdit.wd5.myworkdayjobs.com/External\_Career\_Site/job/Any-Location--Remote/XMLNAME--500-Bonus National-Assistance- Contact - Center -Professional 1775-hr-Bossier-City--SEASONAL-\_RQ201370) + Natchitoches, LA… more
- Stanford Health Care (Newark, CA)
- …CCaaS ( Contact Center as a Service) solutions, Contact Center , and Telephony technologies, as well as business analysis methodologies. This role will ... Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding… more
- Lowe's (Charlotte, NC)
- **Your Impact** In this role, as a Senior Product Manager for Contact Center Technology , you will lead the creation of strategy and vision for emerging and ... independently and make a significant impact on a Fortune-50 business . **Shape the future of Retail Tech** As a...get the opportunity to shape the future of retail technology under the leadership of one of Forbes Top… more
- Kyndryl (Atlanta, GA)
- …and implement customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS ... healthcare-focused journey redesign from eligibility verification to care management. + Align contact center transformation with healthcare business models… more
- Navient (Frankfort, KY)
- …support teams, IT, business units) to understand their requirements and align contact center technology accordingly. **Your Impact:** + Overseeing and ... Oversee the configuration and customization of contact center software to align with business requirements... Center Certification: Obtaining certifications specific to contact center technology , such as… more