- Chewy (Phoenix, AZ)
- …sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, ... real time, develop scalable programs, and improve operational efficiency through thoughtful workforce management . As a people-first leader, you will mentor and… more
- Chewy (Phoenix, AZ)
- …experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), with ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Chewy (Phoenix, AZ)
- …any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent experience. + ... customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for our… more
- Suburban Propane (Syracuse, NY)
- …to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management , on-call system, PBX/ACD, call ... and maintain data across our various Contact Center software applications and call management systems....Contact Center software applications and call management systems. You'll serve as the technical liaison between… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- Wells Fargo (Charlotte, NC)
- …and understanding of contact center applications (IVR, call routing, workforce management , quality management , etc.) and the integrated nature of ... **About this role:** Wells Fargo is seeking a Contact Center Testing Coordinator (Sr. Business...Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations + Research moderately complex… more
- The Walt Disney Company (San Antonio, TX)
- …complex, escalated, or urgent issues related to contact center management + Interview and hire workforce personnel, as needed **What** **You'll** ... Workforce Theory and Best Practices to include all contact center operations and metrics. You will... management role + Advanced experience working with contact center telephony with a specific focus… more
- MAPFRE Insurance (Webster, MA)
- …you ready to be the strategic heartbeat of a high-performing contact center ? MAPFRE Insurance is seeking a dynamic ** Workforce Management Coordinator** ... of experience (or 3-5 years with a high school diploma). + Strong knowledge of contact center operations and workforce software. + Advanced Excel skills and… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... center operation to include three years in a workforce management analyst role + Experience with...planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred +… more
- Teleperformance USA (North Lauderdale, FL)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... utilized by assigned projects (Blue Pumpkin, IEX, Aspect, etc.)** + **Knowledge of contact center dynamics and company operations within an ACD environment** +… more