• Manager, Workforce Analytics I

    Chewy (Phoenix, AZ)
    …experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), with ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
    Chewy (09/01/25)
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  • Customer Service Workforce Specialist II

    Chewy (Phoenix, AZ)
    …any assignments as needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or equivalent experience. + ... customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports and insights for our… more
    Chewy (08/20/25)
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  • Call Center Systems Analyst

    Suburban Propane (Syracuse, NY)
    …to data-driven decision making + Provides ongoing support for Contact Center software applications: workforce management , on-call system, PBX/ACD, call ... and maintain data across our various Contact Center software applications and call management systems....Contact Center software applications and call management systems. You'll serve as the technical liaison between… more
    Suburban Propane (08/16/25)
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  • Capgemini General

    Capgemini (El Paso, TX)
    …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
    Capgemini (07/24/25)
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  • Global Manager, Workforce Optimization

    The Walt Disney Company (San Antonio, TX)
    …complex, escalated, or urgent issues related to contact center management + Interview and hire workforce personnel, as needed **What** **You'll** ... Workforce Theory and Best Practices to include all contact center operations and metrics. You will... management role + Advanced experience working with contact center telephony with a specific focus… more
    The Walt Disney Company (08/10/25)
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  • Workforce Mgmt Coordinator

    MAPFRE Insurance (Webster, MA)
    …you ready to be the strategic heartbeat of a high-performing contact center ? MAPFRE Insurance is seeking a dynamic ** Workforce Management Coordinator** ... of experience (or 3-5 years with a high school diploma). + Strong knowledge of contact center operations and workforce software. + Advanced Excel skills and… more
    MAPFRE Insurance (08/19/25)
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  • Sr Access Center Workforce…

    Houston Methodist (Katy, TX)
    At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... center operation to include three years in a workforce management analyst role + Experience with...planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred +… more
    Houston Methodist (06/10/25)
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  • Call Center Workforce…

    Teleperformance USA (North Lauderdale, FL)
    **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... utilized by assigned projects (Blue Pumpkin, IEX, Aspect, etc.)** + **Knowledge of contact center dynamics and company operations within an ACD environment** +… more
    Teleperformance USA (08/29/25)
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  • Call Center Workforce Analyst

    Interstate Waste Services, Inc. (Teaneck, NJ)
    …and route contact volume using ACD systems, ensuring alignment with workforce management (WFM) tools. + Extract targeted datasets from multiple databases ... a call center environment, with expertise in workforce management , ACD, IVR, and WFM systems....Office Suite, SQL, and Power BI. + Familiarity with contact center forecasting, scheduling, and workforce… more
    Interstate Waste Services, Inc. (09/03/25)
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  • Workforce Support Center Manager

    V2X (Springfield, VA)
    …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support...WSCM shall serve as the Government's first point of contact for all workforce support services requirements.… more
    V2X (06/15/25)
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