- WSP USA (Costa Mesa, CA)
- …degree (GED) + Some college classes preferred + Two (2) years' workforce management experience in contact center environment required + One (1) year ... WSP is currently initiating a search for a full time ** Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is an in… more
- Central Maine Medical Center (Lewiston, ME)
- …for the strategic implementation and management of a Patient Service Contact Center throughout the Central Maine Healthcare system. The Supervisor works ... Healthcare is seeking a supervisor to join our Patient Contact Center team! This is a Full...lieu of degree. + Five years of progressively responsible management level experience in a similar size and scope… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support...WSCM shall serve as the Government's first point of contact for all workforce support services requirements.… more
- Capgemini (New York, NY)
- …€22.5 billion. **Job:** **Organization:** _INVENT PEOPLE S&T_ **Title:** _Capgemini Invent - Contact Center - Management Consultant_ **Location:** _NY-New ... **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI,...target state operating models, spanning channel strategy, interaction design, workforce transformation, performance management , and technology enablement.… more
- Liberty Latin America (PR)
- …members of management regarding staffing issues, performance measures, and contact center interactions statistics. + Prepare daily, weekly & monthly ... for problem resolution and management notification. + Coordinate meetings with contact center leadership immediately whenever service level is impacted in… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... ourselves as a trusted partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic… more
- Entergy (Little Rock, AR)
- …of the position:** + 2 years Call Center experience + 1 year workforce management including forecasting and analytics + Technical Skills: + Proficiency in ... **Job Title:** Workforce Management WFM Invoicing and Forecasting...to join our team. This role focuses on optimizing contact center operations through accurate forecasting, efficient… more
- Insight Global (Phoenix, AZ)
- …customer journey orchestration. -Apply knowledge of routing logic and workforce management (WFM) to optimize contact center operations. -Identify ... Job Description We are seeking a proficient Contact Center Solutions Architect with expertise...customer journey orchestration. -Strong understanding of routing logic and workforce management (WFM). -Experience with AI technologies… more
- Mass Markets (Las Cruces, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients.… more