- CalSTRS (Sacramento, CA)
- Job Posting: Contact Center Analyst State Teachers' Retirement System JC-486433 - Contact Center Analyst STAFF SERVICES ANALYST $3,861.00 - $6,276.00 per ... has a passion for helping others to join the Contact Center Team as a Contact...one of the best places to work in money management ten times by Pensions & Investments magazine, we… more
- The Hartford (Hartford, CT)
- …theirs, too. Join our team as we help shape the future. Manager, Workforce Management DESCRIPTION: Reporting to the Director of Contact Center Resource ... strategic implications. + Maintain expertise regarding contact center best practices. Support and employ workforce ...center environment. + Create synergies and consistency across Workforce Management & Capacity Planning with regards… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... the industry. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily...+ Drive continuous improvement initiatives across training, quality, and workforce management . + Ensure compliance with company… more
- AO Smith (Nashville, TN)
- UKG Pro Workforce Management Administrator Date: Jul 18, 2025 Location(s): Nashville, TN, US, 37228 Milwaukee, WI, US, 53224 Company: A. O. Smith Corporation ... Primary Function The UKG System Administrator will manage the UKG Pro Workforce Management (formerly UKG Dimensions) application which includes managing the… more
- The Chicago Lighthouse (Chicago, IL)
- **Senior Vice President, Contact Center Operations** **Job Details** **Job Location** Chicago, IL **Position Type** Full Time **Education Level** 4 Year Degree ... + Provide executive leadership and oversight for day-to-day operations across multiple contact center programs and contracts; + Develop and implement operational… more
- CTG (Phoenix, AZ)
- …and customer journey orchestration. + Knowledge of routing logic and Workforce Management (WFM) solutions. + Solid understanding of contact center data, ... **CTG is seeking to fill a Contact Center Solution/Technology Architect opening for our client in Phoenix, AZ.** **Location:** Phoenix, AZ **Duration:** 6 months… more
- Access Dubuque (Dubuque, IA)
- …for volume and staffing requirements. + Advanced knowledge of workforce management software (NICE IEX and Verizon Contact Central.) + Advanced Excel ... Senior, Workforce Management Planning and Scheduling Analyst...the outsource partners daily/weekly to monitor performance. + Create contact center forecasts for all contact… more
- Capgemini (New York, NY)
- **ROLE TITLE:** **_Senior Consultant - Contact Center (_** _NYC, ATL, CHI, SFO)_ **_About the Enterprise Transformation team_** At Capgemini Invent, we believe ... Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your… more
- Entergy (West Monroe, LA)
- **Job Title:** Workforce Management Real Time Analyst RTA **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **Job Summary / Purpose:** A ... detail-oriented and proactive Workforce Management (WFM) Analyst to join our...short-term and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and… more
- Walmart (Bentonville, AR)
- **Position Summary ** **What you'll do ** Location: Bentonville, AR **Group Director, Contact Center - Operations and Marketplace Seller Support** Overview As ... requires a visionary leader with deep experience in eCommerce contact center operations, a passion for delivering... and execution of complex initiatives. + Commitment to workforce development and talent management . + Excellent… more
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