- Mass Markets (Killeen, TX)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public… more
- Aspirus Ironwood Hospital (Wausau, WI)
- …WI is seeking a VP - SYSTEM PATIENT SERVICE CENTER to join our NURSING CONTACT CENTER team! The Vice President (VP), System Patient Service Center (PSC), ... vision, leadership, and oversight for the enterprise-wide Access & Referral and Nurse Contact Center operations of Aspirus Health. This position will initially… more
- Mass Markets (Killeen, TX)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... a culture of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals and objectives… more
- Capgemini (Dallas, TX)
- …center operations in a BPO environment. + Familiarity with contact center technologies (eg, IVR, AI chatbots, workforce optimization tools). + Strong ... **Job description** **:** As a ** Contact Center Operations Executive** , you...stakeholders. Your role will involve driving operational excellence, financial management , managing project execution, and ensuring timely delivery of… more
- State of Massachusetts (Brockton, MA)
- …to apply for this role. **Job:** **Administrative Services* **Organization:** **Department of Workforce Development* **Title:** * Contact Center Supervisor - ... own and who are able to work, available for work and looking for a job. The Contact Center Supervisor is the first line expert in the areas of State and Federal… more
- Stanford Health Care (Newark, CA)
- …maintaining reporting solutions that provide actionable insights into contact center performance. This role supports operational leaders, workforce ... Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting Analyst for...to five years of experience in analysis and data management * Experience in data extraction, relational database, and other… more
- Koniag Government Services (Chantilly, VA)
- …Technology and Infrastructure Solutions, LLC a Koniag Government Services company, is seeking Contact Center Manager to support KTIS and our government customer. ... or related field + 8-10 years of progressive call center management experience + HDI Support ...data and metrics to drive decision-making + Proficiency in workforce management and scheduling techniques + Experience… more
- Serco (Herndon, VA)
- …Field Services, and/or PC Imaging/Deployment teams + Experience managing contact center solutions, including workforce management , call routing, and ... each function. + Ensure consistent execution of ITIL-based service management processes: Incident, Request, Access, Event, Problem, Change, Escalation/Notification,… more
- Walmart (Bentonville, AR)
- …the ability to adapt to changing priorities, processes, and technology in a fast-paced contact center environment. 6. Time management : You have strong time ... that team is staffed correctly by monitoring case volume and partnering with Workforce Management . Adjust daily work assignments to meet business needs and… more