• (USA) Group Director, Contact Center

    Walmart (Bentonville, AR)
    **Position Summary ** **What you'll do ** Location: Bentonville, AR **Group Director, Contact Center - Operations and Marketplace Seller Support** Overview As ... requires a visionary leader with deep experience in eCommerce contact center operations, a passion for delivering... and execution of complex initiatives. + Commitment to workforce development and talent management . + Excellent… more
    Walmart (06/02/25)
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  • Workforce Management Forecasting…

    Chewy (Louisville, KY)
    …hiring a Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call center team! You will develop and maintain ... time, and task durations across multiple queues and channels ( contact center and back office) + Analyze...Collaborate with WFM Scheduler and Real-Time Analysts to ensure workforce alignment with forecasted demand + Generate forecast accuracy… more
    Chewy (07/08/25)
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  • Workforce Management (WFM) Real Time…

    Hackensack Meridian Health (Neptune City, NJ)
    …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst** , you will utilize workforce ... are met. Evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which...+ Minimum of 1 year of experience in a contact center environment OR a current active… more
    Hackensack Meridian Health (06/03/25)
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  • HR Contact Center Analyst

    Aston Carter (Seattle, WA)
    Job Title: HR Contact Center Analyst (Contract) Location: 100% Remote (US-based) Schedule: Monday-Friday, 8-hour shifts between 5:00 AM - 5:00 PM PST Duration: ... Overview We are seeking a detail-oriented and service-driven HR Contact Center Analyst to join a fully...role offers a unique opportunity to be at the center of HR operations, supporting a diverse workforce more
    Aston Carter (07/23/25)
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  • Manager, Contact Center Quality

    Premera Blue Cross (Mountlake Terrace, WA)
    …are seeking a dynamic and passionate individual to join our team as the Manager, Contact Center Quality. In this role, you will have the opportunity to develop ... ** Workforce Classification:** Hybrid **Join Our Team: Do Meaningful...in customer service, and shape the future of our contact center operations. If you are a… more
    Premera Blue Cross (07/22/25)
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  • Workforce Management Administrator,…

    Amazon (Tempe, AZ)
    …ambiguous environment - Experience with automatic contact routing, VoIP and any contact center case management tools. - Basic/Working knowledge of Six ... better serve their customers. We are looking for a Workforce Management (WFM) System Administrator to maintain...If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost… more
    Amazon (05/24/25)
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  • UC Engineer (Call Manager/ Contact

    Insight Global (Des Plaines, IL)
    …made (call agent perspective to the flow through Call manager) E911 Voice Gateway experience Contact Center VoIP experience (call in for Call Center ) Unity ... install, configure, manage, secure, document, and support the systems within Data Center , Distribution Center , Public and Private Cloud environments, providing… more
    Insight Global (07/26/25)
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  • Contact Center Operations Program…

    US Tech Solutions (Sunnyvale, CA)
    **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a blend of project management , analytical skills, and leadership capabilities to ensure optimal performance and… more
    US Tech Solutions (07/31/25)
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  • Contact Center Supervisor - Sales

    Canon USA & Affiliates (Chesapeake, VA)
    Management Information systems, operating systems, hardware diagnostics, and contact center software **Company Overview** Canon Information Technology ... PM - 9 PM EST (occasional Saturdays) Canon ITS is seeking a dynamic and motivated Contact Center Supervisor to lead a team within our Sales Support Group. The… more
    Canon USA & Affiliates (05/16/25)
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  • Contact Center Representative…

    FirstBank (Lakewood, CO)
    …Lending. Apply today to learn more and join the team! **A Brief Overview** The Contact Center Representative works in a fast-paced call center atmosphere ... by customers, communities, and employees, which is at the center of the company's "banking for good" mantra. FirstBank...group. We strive to not only maintain a diverse workforce , but also ensure our employee experience garners a… more
    FirstBank (07/31/25)
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