- Link Solutions Inc (Adelphi, MD)
- …+ Platform-specific certifications preferred (eg, RHCSA, MCSA, MCP) + Experience with incident management within the ServiceNow Information Technology Service ... Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of… more
- University of Miami (Miami, FL)
- …Department at the University of Miami has an exciting opportunity for a Quality Management Analyst 2. CORE JOB SUMMARYThe Quality Management Analyst 2 performs ... the creation of customized and recurrent reports using data requested by senior management and conducts ad hoc analyses. 5. Monitors quality and safety metrics. 6.… more
- Fiserv (Berkeley Heights, NJ)
- …on-call support basis and participate in resolution of escalated incident calls. This includes addressing Service Point escalated issues impacting FIs, ... for research/validation, ensuring AppOps has all artifacts and information required to support production. + Work with Change Management /Release Managers on the… more
- Brightstar Lottery (West Greenwich, RI)
- …workflows * Define KPIs for service performance, and generate executive reporting 3. Incident Management * Serve as escalation point for high-impact incidents * ... + Oversee the daily operation of the Network Operations Center, including shift management , ticket escalations, and incident response + Build and manage a… more
- Leidos (Reston, VA)
- …on a high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) ... and conducting triage with vendors, DoD, and Government agencies. This includes opening incident tickets with these organizations and provide critical data for… more
- Fiserv (Omaha, NE)
- …global scale, come make a difference at Fiserv. **Job Title** Director, Partner Management **What does a successful Director, Partner Management do at Fiserv?** ... As a successful Director, Partner Management , you will lead a team acting as an...will do:** + Provide consultation, cross-functional leadership to Fiserv support teams and manage the overall day to day… more
- Turner & Townsend (Los Angeles, CA)
- …of records for LINXS O&M staff to meet State Safety Oversight requirements. ** Incident Management & Reporting:** + Serve as LAWA's representative as part ... Plan to verify compliance and effectiveness. + Collect and analyze data in support of LAWA's Safety Management System, monitor goals and make recommendations… more
- PennyMac (Westlake Village, CA)
- …identification of potential issues and complete visibility into system performance and health. + Incident Management - Oversee critical incident response ... production and servicing of US mortgage loans and the management of investments related to the US mortgage market....Reliability Operations (SRO) team that provides 24/7 monitoring and support of the company's IT infrastructure. This leader will… more
- JPMorgan Chase (Tampa, FL)
- …Act as a point of contact during Major Incidents, collaborating with the Global Incident Management team and other partners to communicate client, product, and ... where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Commercial & Investment Bank, you will play… more
- Citigroup (New Castle, DE)
- …administrators, developers, and analysts with troubleshooting issues. + Perform change management and incident management utilizing documented procedures ... through Service Now or similar change management tools + Support service recovery procedures...Linux-based environments (RHEL) including terminal commands, Unix shell scripting, critical production server support , application upgrades and… more