- ManpowerGroup (Wilmington, DE)
- …+ Good understanding of ITIL concepts and experience in service delivery processes including Incident Management . **What's in it for me?** + Opportunity to work ... a leading financial services provider, is seeking a Production Support Engineer to join their team. As a Production...you will be part of the IT department supporting critical enterprise application platforms. The ideal candidate will have… more
- MTA (New York, NY)
- …and scope. Coordinate with partners (internal and external) and agencies for incident response, stabilization, and preparedness. Support the operation of the ... in the management and administration of various projects and programs in support of the Fire Brigade, emergency management , fire life safety, and other… more
- Choice Hotels (Scottsdale, AZ)
- …troubleshooting skills. + Manage all incidents from creation to resolution, per incident management processes, where tracking of all actions by all ... #SkysTheLimit THIS IS A SHIFT POSITION IN A 24/7 SUPPORT CENTER. CANDIDATES SHOULD BE AVAILABLE FOR DAYS/NIGHTS/WEEKENDS AS...multiple software programs. + Strong understanding of IT Service Management principles such as Incident Management… more
- Brightstar Lottery (West Greenwich, RI)
- …workflows * Define KPIs for service performance, and generate executive reporting 3. Incident Management * Serve as escalation point for high-impact incidents * ... + Oversee the daily operation of the Network Operations Center, including shift management , ticket escalations, and incident response + Build and manage a… more
- Link Solutions Inc (Adelphi, MD)
- …+ Platform-specific certifications preferred (eg, RHCSA, MCSA, MCP) + Experience with incident management within the ServiceNow Information Technology Service ... Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of… more
- CyrusOne (Dallas, TX)
- …and installations preferred + Experience in account and escalation management , change management , and incident management + Proven track record building ... expectations, and plan for regular customer cadence meetings. **Customer Operational Management ** + Drives, manages, and resolves critical customer issues… more
- Turner & Townsend (Los Angeles, CA)
- …of records for LINXS O&M staff to meet State Safety Oversight requirements. ** Incident Management & Reporting:** + Serve as LAWA's representative as part ... Plan to verify compliance and effectiveness. + Collect and analyze data in support of LAWA's Safety Management System, monitor goals and make recommendations… more
- Fiserv (Berkeley Heights, NJ)
- …on-call support basis and participate in resolution of escalated incident calls. This includes addressing Service Point escalated issues impacting FIs, ... for research/validation, ensuring AppOps has all artifacts and information required to support production. + Work with Change Management /Release Managers on the… more
- PennyMac (Westlake Village, CA)
- …identification of potential issues and complete visibility into system performance and health. + Incident Management - Oversee critical incident response ... production and servicing of US mortgage loans and the management of investments related to the US mortgage market....Reliability Operations (SRO) team that provides 24/7 monitoring and support of the company's IT infrastructure. This leader will… more
- Leidos (Reston, VA)
- …on a high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) ... and conducting triage with vendors, DoD, and Government agencies. This includes opening incident tickets with these organizations and provide critical data for… more