- Beth Israel Lahey Health (Needham, MA)
- … support position is responsible for all aspects of customer requests and incident management . This includes acting as an escalation point on tickets not ... taking a job, you're making a difference in people's lives.** The Field Support Technician will be responsible for delivering world-class field support services… more
- Marex (Chicago, IL)
- …of business functions. + Manage new system analysis and implementation. + Provide incident management per ITIL standards. + Liaison between technology department ... and vendor management with a view to project manage exchange/system critical upgrades + Knowledge of server-side infrastructure and admin tools to include the… more
- Republic Services (Phoenix, AZ)
- …defects of each issue and resolution using the incident tracking system. + Keeps support desk team, peers, and management apprised of any new support ... **POSITION SUMMARY:** The Sr. Support Engineer is responsible for quickly and effectively diagnosing and resolving internal user application issues that are… more
- McAfee, Inc. (Frisco, TX)
- …and manage day to day processes including Change Management , Incident Management , and Problem Management + Support automation initiatives to enhance ... introduce continuous improvement, integrate into IT Service Operations, and share support responsibilities for critical customer journeys, business flows, and… more
- Transdev (Phoenix, AZ)
- …RRE, Fatigue Risk Management , and Injury & Illness Prevention. Safety & Incident Management + Own, lead, and continuously improve the Environmental Health & ... Overview: The Operations Compliance Manager plays a critical role in promoting a culture of safety,...site. + Collaborate with Control Center Operations to refine incident management processes and tools. + Cross-collaborate… more
- Zayo (OK)
- …and develop intelligent, actionable alerting strategies to minimize noise and improve incident response. + Incident Management & Post-Mortems: Collaborate ... Company Description Zayo provides mission- critical bandwidth to the world's most impactful companies,...technical and non-technical audiences. + Experience with the overall incident management processes and tools, including ServiceNow… more
- Leidos (Reston, VA)
- …on a high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) ... and conduct triage with vendors, DoD, and Government agencies; which includes opening incident tickets with these organizations and provide critical data for… more
- Leidos (Fort Belvoir, VA)
- …on a high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) ... and conduct triage with vendors, DoD, and Government agencies; which includes opening incident tickets with these organizations and provide critical data for… more
- General Dynamics Information Technology (Chantilly, VA)
- …systems. + Install, and upgrade computers, printers, scanners, phones and other critical hardware. + Provides troubleshooting, support , diagnose, isolate, and ... resolve system service failures to meet program resolution timelines ( Critical , Essential and Support ) + Reseat cards, reboot hardware, replace hardware… more
- New York State Civil Service (East Syracuse, NY)
- …both during a time of emergency and regular day-to-day operations.* Provide emergency management support to localities and counties during emergency events, to ... activities and other initiatives as required.* Obtain program-specific and National Incident Management System (NIMS) training to enhance existing skill… more