- Waystar (Lehi, UT)
- …postmortems. + Drive automation of operational tasks and improve system observability. + ** Incident Management & Response** + Lead major incident response ... efforts, ensuring timely resolution and clear communication. + Establish and refine incident management processes, including root cause analysis and follow-up… more
- The Walt Disney Company (Santa Monica, CA)
- …maintain incident response processes, including incident escalation procedures, post- incident reviews, and incident management tooling + Identify ... performance, including key performance indicators (KPIs) and metrics to senior management for strategic decision-making + Drive a close engagement with Engineering… more
- City of New York (New York, NY)
- …focused on four pillars: SCADA Support and Development, IT Support and Cybersecurity, Asset Management , Application Development. This transformation aims ... BWT The Bureau of Wastewater Treatment (BWT) operates and maintains critical wastewater infrastructure across all five boroughs, including 14 Wastewater Resource… more
- Beth Israel Lahey Health (Charlestown, MA)
- …workflows. 10. Responsible for hosting, initiating, and contributing to the Critical Incident Management process. **Required Qualifications:** 1. ... entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support ...is responsible for all aspects of customer requests and incident management . This includes logging, triaging, resolving,… more
- TEKsystems (Miami, FL)
- …warranty repairs with third party vendors. * Document and maintain user request and incident records in IT Service Management System. * Perform other duties as ... Description Summary: The Technical Support Specialist is responsible for providing Level II...* Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in… more
- AdventHealth (Tampa, FL)
- …repairs for AdventHealth devices. * Work with our designated AdventHealth IT vendors for support . * Meet the standard SLA for incident and request. * Provide ... and end user education. * Provides training and support to IT Support Specialist Associates. * Recognize critical roadblocks and escalate to Senior, or… more
- Amazon (Arlington, VA)
- …procedures via video conference. However, your day can quickly pivot if a critical food safety incident arises. In these situations, you'll immediately switch ... closure while maintaining appropriate communication channels with senior leadership for critical updates and resource needs - Demonstrate proven ability to influence… more
- Palo Alto Networks (New York, NY)
- …is to create a more secure digital world by providing the highest quality incident response, risk management , and digital forensic services to clients of all ... client engagements. They will be the client's advocate for cybersecurity risk management and provide expert recommendations to enhance their AI security posture.… more
- Noblis (Mclean, VA)
- …workflow optimization, and capability enhancement roadmaps. + Enhancing incident response capabilities by designing procedures and playbooks, developing ... standardized approaches for different incident types, establishing escalation paths, and coordinating cross-functional response activities. + * Improving situational… more
- First Division Consulting (Quantico, VA)
- …servers, storage area networks). + Strong understanding of cybersecurity principles, risk management , and incident response. + Ability to monitor, analyze, and ... Division Consulting is seeking a highly skilled Master Network Specialist (Local IT Support Lead) to support the United States Marine Corps Cyberspace Operations… more