- CACI International (Sterling, VA)
- …our service delivery processes. **Responsibilities:** + Assist the lead in providing continuous service improvement ( CSI ) management across the ... Continuous Service Improvement Management...Develop and maintain performance metrics in accordance with the CSI approach + Raises issues, questions and concerns; Validates… more
- CACI International (Sterling, VA)
- …management processes, design service level measures, and spearhead the continual service improvement ( CSI ) program. They will work closely with ... organizational goals and evolving mission needs. **Responsibilities** : + Lead the continuous improvement of the service provider model and its supporting… more
- TekSynap (Arlington, VA)
- …the Contractor designated Change lead; + Act as the lead owner for implementing and progressing Continuous Service Improvement ( CSI ) and managing CSI ... Own overall responsibility for ITSMS process handling on the Service Desk; + Manage all Service Desk...Organization (CIOO) is to provide scalable,efficient technology that enables continuous access to data securely. In support of this… more
- Chenega Corporation (Washington, DC)
- …Ensure IT services meet or exceed performance standards and compliance metrics. + Drive continuous service improvement ( CSI ) using feedback and ... Enterprise Service Manager Washington, DC Join our Talent Network...management operations across the FCC's IT portfolio, focusing on continuous improvement , ITIL-based process optimization, and customer… more
- CACI International (Chantilly, VA)
- …the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of ... performs quality assurance management functions + Oversees quantifiable Continual Service Improvement ( CSI ) efforts +...to make your ambitions a reality. **A focus on continuous growth.** Together, we will advance our nation's most… more
- CACI International (Washington, DC)
- …the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of ... assurance management functions to maintain operational excellence. + Lead quantifiable CSI efforts, continuously improving IT service delivery and… more
- Proofpoint (Draper, UT)
- …on observed trends or quality issues. You lead with a growth mindset, identifying Continuous Service Improvement ( CSI ) opportunities, partnering with NOC ... collaboration with NOC leadership on alerting improvements. Drive Innovation and Continuous Service Improvement ( CSI ) + Conduct regular holistic… more
- CACI International (Chantilly, VA)
- …and recommendations + Evaluate, analysis and interpret data to develop recommendations for service and process improvement + Define and deliver solutions to ... Service Performance Management Analyst Job Category: Information Technology...presentations and analysis for governance forums + Support the CSI program through identification and implementation of opportunities to… more
- UNUM (Dunwoody, GA)
- …or exceed service levels. * Executes the operation, reporting, and continuous improvement of services and functions required to support infrastructure and ... Communicates and triages high-priority incidents. * May lead or support Continual Service Improvement ( CSI ) initiatives. * Acts as subject matter expert for… more
- Verint Systems, Inc. (Olympia, WA)
- …the effectiveness of Problem Management + Contribute to the design and implementation of continuous service improvement ( CSI ) initiatives + Ensure ... Verint's Cloud Operations team, you will be a key driver of service reliability and continuous improvement . This role is central to identifying, analyzing,… more