- CGI Technologies and Solutions, Inc. (Charleston, SC)
- …more senior-level expertise * Assist the Government Customer Service Manager ( CSM ) with inquiries from Congress, Headquarters, White House, and other Government ... preparation of training packets for acceptance agent seminars. Assist CSM with passport acceptance facility certification and update corresponding acceptance… more
- Norstella (Des Moines, IA)
- …and Executive Business Reviews General Client Success Support * Collaborate with CSM to prepare content for client deliverables and presentations aligning with the ... partnership reviews, training presentations, etc.) * Fill in for CSM on client support inquiries or projects as needed... on client support inquiries or projects as needed ( CSM back-up for out of office, travel, conflict, etc.)… more
- NTT America, Inc. (Richmond, VA)
- …on operational excellence and customer satisfaction. In this role, the Senior CSM works closely with enterprise clients to help drive positive outcomes, support ... account retention and growth through effective relationship management. The Senior CSM assists in managing the relationship lifecycle for assigned accounts, serving… more
- DealerOn, Inc. (Rockville, MD)
- Job Description: The Customer Success Manager II ( CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM 's ... customer relationships by being their website performance specialist. The CSM II will use their OEM, product, and industry...proactive and reactive customer requests and issues . The CSM II is expected to be a hard-working team… more
- Guidehouse (San Antonio, TX)
- …Strategic Portfolio Management (SPM), Enterprise Asset Management, Customer Service Management ( CSM ), CSM - Financial Service Operations (FSO), Integrations, and ... and Certified Implementation Specialist (CIS) certifications in two application areas (Including CSM , SPM, HRSD, ITOM) required **What Would Be Nice To Have** **:**… more
- DXC Technology (Plano, TX)
- …interactive workshops with stakeholders across ServiceNow modules (eg ITSM, ITOM, ITAM, CSM , HRSD, etc.) to gather requirements, define processes and guide clients ... Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM , SecOps). Translate business needs into process-driven solutions that leverage… more
- Quality Technology Services, LLC (Atlanta, GA)
- The **Category Sourcing Manager** (" CSM ") is responsible for developing, executing, and managing corporate sourcing initiatives for a variety of direct and indirect ... categories, depending on expertise. CSM will perform complex data analysis to identify new sourcing & other cost optimization opportunities to generate cost savings… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …against an AWS Postgres database and the project's ServiceNow Customer Service Management ( CSM ) application. To excel in this position, you must have an advanced ... you work on processing information against the AWS Postgres database and ServiceNow CSM application, your skills in Python development and AWS services will be put… more
- IT1 (Tempe, AZ)
- …some of the most talented engineers in the country. The Client Success Manager ( CSM ) plays a critical role in ensuring exceptional service delivery for our services ... clients. As a key point of contact, the CSM collaborates closely with clients to address service-related needs,...opportunities to enhance the value of our solutions. The CSM is instrumental in supporting client satisfaction and long-term… more
- ServiceNow, Inc. (Chicago, IL)
- …strategy into pragmatic roadmaps, design modern ServiceNow solutions (CRM, CPQ/SOM, CSM , FSM), and package commercial proposals (ROMs, estimates, SoWs) that secure ... to secure sponsorship. + Define target-state architectures across SFA, CPQ, SOM/Order Management, CSM , FSM, data, and AI. + Build phased roadmaps with KPIs, ROI, and… more
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