- Koniag Government Services (Chantilly, VA)
- …Architect/Developer with specialized expertise in ServiceNow Customer Service Management ( CSM ). The ideal candidate will have extensive knowledge of ServiceNow ... implementation planning, and enterprise-level solution design with particular emphasis on CSM capabilities. This role is essential in designing scalable, efficient… more
- Toyota (Chandler, AZ)
- …support the National Commercial Sales Manager (NCSM) and Commercial Sales Manager ( CSM ) in the wholesale area ranging from wholesale inquiries, operational support ... due diligence, and ad hoc requests from NCSM and CSM . Reporting to the Commercial Sales Manager, the person...to the portfolio. **What you'll be doing** + Support CSM and NCSM in new business prospects and deal… more
- DealerOn, Inc. (Rockville, MD)
- Job Description: The Customer Success Manager II ( CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM 's ... customer relationships by being their website performance specialist. The CSM II will use their OEM, product, and industry...proactive and reactive customer requests and issues . The CSM II is expected to be a hard-working team… more
- Norstella (Des Moines, IA)
- …and Executive Business Reviews General Client Success Support * Collaborate with CSM to prepare content for client deliverables and presentations aligning with the ... partnership reviews, training presentations, etc.) * Fill in for CSM on client support inquiries or projects as needed... on client support inquiries or projects as needed ( CSM back-up for out of office, travel, conflict, etc.)… more
- NTT America, Inc. (Richmond, VA)
- …on operational excellence and customer satisfaction. In this role, the Senior CSM works closely with enterprise clients to help drive positive outcomes, support ... account retention and growth through effective relationship management. The Senior CSM assists in managing the relationship lifecycle for assigned accounts, serving… more
- Guidehouse (San Antonio, TX)
- …Strategic Portfolio Management (SPM), Enterprise Asset Management, Customer Service Management ( CSM ), CSM - Financial Service Operations (FSO), Integrations, and ... and Certified Implementation Specialist (CIS) certifications in two application areas (Including CSM , SPM, HRSD, ITOM) required **What Would Be Nice To Have** **:**… more
- DXC Technology (Plano, TX)
- …interactive workshops with stakeholders across ServiceNow modules (eg ITSM, ITOM, ITAM, CSM , HRSD, etc.) to gather requirements, define processes and guide clients ... Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM , SecOps). Translate business needs into process-driven solutions that leverage… more
- IT1 (Tempe, AZ)
- …some of the most talented engineers in the country. The Client Success Manager ( CSM ) plays a critical role in ensuring exceptional service delivery for our services ... clients. As a key point of contact, the CSM collaborates closely with clients to address service-related needs,...opportunities to enhance the value of our solutions. The CSM is instrumental in supporting client satisfaction and long-term… more
- ServiceNow, Inc. (Chicago, IL)
- …strategy into pragmatic roadmaps, design modern ServiceNow solutions (CRM, CPQ/SOM, CSM , FSM), and package commercial proposals (ROMs, estimates, SoWs) that secure ... to secure sponsorship. + Define target-state architectures across SFA, CPQ, SOM/Order Management, CSM , FSM, data, and AI. + Build phased roadmaps with KPIs, ROI, and… more
- EPAM Systems (Mclean, VA)
- …added advantage if certified application developer and experienced in CSM , NowAssist, and AgenticAI implementations. Req# 891087844 **Responsibilities** + Design, ... requirements and translate them into technical solutions. + Support CSM (Customer Service Management) implementations with configuration, customization, and… more