- Landus Cooperative (Des Moines, IA)
- …teams that bring together Agronomy, Grain, Acre Edge, Billing, CSMs , Account Coordinators, Relationship Specialists and other internal stakeholders to ... deliver comprehensive solutions. Collaborate closely with internal teams to ensure that operational tasks, such as customer support, billing, and dispatch, are handled effectively, allowing you to focus on sales and relationship-building. Event Support and… more
- CADDi (Chicago, IL)
- …to value realization to expansion. This is not a typical CS role. CADDi's CSMs act as strategists, operators, project managers, and change leaders. You will work ... alongside Sales, Solutions, Product, Engineering, and our Japan HQ to drive measurable customer impact and business growth. If you're someone who thrives in fast-paced, ambiguous environments and loves solving real operational problems with customers, this is… more
- DoorDash (New York, NY)
- …data-driven interventions. + Product Advocacy. Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, ... while capturing product feedback through our Product Ambassador Program. + Executive Leadership. Demonstrate accountability by taking responsibility for decisions and global results, both good and bad. With a focus on how we can incrementally improve over… more
- Oracle (Boston, MA)
- …of AI-generated insights against real-world complexity. + Partner with internal teams ( CSMs , ACS, PS, AMO) in Customer engagement to surface patterns and evaluate ... remediation and outcomes from the customer's perspective. + To improve quality and reliability of statuses, summaries and tagging assess Customer interactions, risks, remediation plans, and executive narratives in live settings. QA and Calibration (60%) +… more
- GCG (Rochester Hills, MI)
- …internal stakeholders to service strategic accounts + Coordinate with Application Engineers, CSMs , and CSRs to handle customer issues and requests + Exercise and ... build extensive account knowledge, including holistic client business performance, future state business plans, competitor relationships and identifying additional client needs + Understand customer strategies and challenges + Grow and retain business within… more
- MongoDB (Austin, TX)
- …and escalation processes + Have formed relationships with escalation managers, CSMs , sales, field and engineering stakeholders + Have begun conducting regular ... 1 on1's with your teams as well as other managers within Technical Services and across the business + Within 90 days + Take assignment of and drive five (5) cases to closure to learn our internal processes + Have identified areas of efficiency for the team to… more
- Expeditors (Grapevine, TX)
- …developments. Read daily publications of Broker Power's International Trade Today, CSMS Messages from CBP, local customs publications (eg. Pipelines, Public ... Bulletins, etc.). Visit customs and PGA websites on a regular basis. + Ensure familiarity with Customs' Informed Compliance Publications. + Attend monthly Brokerage/Compliance Managers' Conference Calls. + Meet regularly with export Customs compliance… more
- Intuit (Albany, NY)
- …Provide in-the-moment support to Tier 1 agents and Customer Success Managers ( CSMs ) across IES products including QBO, Payments, Elite Payroll, and QuickBooks Time. ... + Utilize deep product expertise and system knowledge to fully resolve customer issues and manage escalations. + Act as a team point of contact by supporting managers (M1s), assisting with escalations, and modeling best practices in customer engagement,… more
- Army National Guard Units (Lakehurst, NJ)
- …MECHANIC SUPERVISOR, Position Description Number D1291000 and is part of the NJ CSMS 1, National Guard. The purpose of this position is to supervise workers ... directly or through subordinate leaders and/or supervisors in accomplishing work of the function. The occupation and non-supervisory grade level which best reflects the nature of the overall work operations supervised is Surface Maintenance Mechanic,… more
- Airtable (Austin, TX)
- …scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their ... primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting… more