- Fifth Third Bank, NA (Grand Rapids, MI)
- …and attendance, measured through adherence reports. + Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis. ... Intake Analys t leverages English and Spanish fluency and provides outstanding customer service while capturing accurate customer account and transaction… more
- Bayer (Knoxville, TN)
- …functions and squad resources across 3 Centers of Gravity; + Leverage analytics , dashboards, and Customer Relationship Management (CRM) to synthesize insights ... Resonance Sales Consultants and other squad members to navigate health systems, ensure customer success, and strengthen Bayer's presence. As a value creator, the AM… more
- Bayer (Madison, WI)
- …functions and squad resources across 3 Centers of Gravity; + Leverage analytics , dashboards, and Customer Relationship Management (CRM) to synthesize insights ... Resonance Sales Consultants and other squad members to navigate health systems, ensure customer success, and strengthen Bayer's presence. As a value creator, the AM… more
- Amazon (New York, NY)
- … customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics , Cases, Tasks, Customer Data Profiles, and more). As the Sr Manager, ... customers to provide a broad array of AI powered customer experience services that deliver personalized service across all...new customers select AWS as their cloud provider for customer experience solutions via AWS field sellers. You'll be… more
- Intuit (Mountain View, CA)
- …and Retention Strategist, you will: + Collaborate with cross-functional teams, including customer success, product management, and analytics , to reduce churn and ... passionate and experienced Growth and Retention Strategist to join our high-performing Customer Success Growth & Retention team focused on churn reduction. This role… more
- B&H Photo (New York, NY)
- … account experiences and optimizing self-service portals . Proficiency with customer service metrics, digital touchpoint analytics , and performance optimization ... seeking a Product Manager to lead product development for customer retention and lifetime value for B&H's B2C and...EDU teams, combined with technical e-commerce product expertise in Customer Service touchpoints on the website. The PM will… more
- Ford Motor Company (Dearborn, MI)
- …well as other experimental design methodologies. + Expertise in specific marketing analytics areas such as customer segmentation, lifetime value (LTV) modeling, ... seeking a highly skilled and experienced Senior Data Scientist specializing in Marketing Analytics to join our dynamic team. In this role, you will be instrumental… more
- SpaceX (Bastrop, TX)
- …optimizations, personalized content, messaging, and e-commerce enhancements.) + Conduct ongoing customer research (surveys, focus groups, analytics ) to uncover ... access to high-speed internet and providing a world-class digital experience for every customer . As Product Growth Lead, you will own projects to improve the… more
- Otsuka America Pharmaceutical Inc. (Jefferson City, MO)
- …+ **Platform Management** : Lead the management and optimization of customer engagement platforms, including marketing automation and analytics tools. ... **Job Overview:** The Director, Customer Engagement Platforms (CEP) will be responsible for...service engagement specialists. + **Data-Driven Insights** : Utilize data analytics and insights to continuously improve engagement strategies and… more
- Northramp LLC (Reston, VA)
- IT Performance Metrics & Customer Experience Senior Leader + Reston, VA + Type: Full-time + Min. Experience: Manager Opportunity Northramp is looking for an IT ... Performance Metrics & Customer Experience Senior Leader to lead the functional aspects...on client needs. Key Responsibilities IT Performance Management & Analytics + Lead the development, refinement, and governance of… more