- AON (Fort Wayne, IN)
- …and clients succeed. What the day will look like: + Answer client phone calls that are received within the division and effectively communicate program guidelines ... and related documents. + Follow up with client or agent on pending information needed for a complete submission...by Key Performance Indicators. + Support a tier based phone support system answering calls from agents or insured's… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions, ... documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information. Copy customer identification. At… more
- Vistra (Irving, TX)
- …This position has responsibility for the day to day supervision of TXU Energy's customer issue resolution process. Under the direction of the Manager / Sr. Manager, ... nearshore) responsible for resolving residential and small / medium (TOSA) customer issues, including diagnosing the problem, performing the actual fix, interfacing… more
- Mass Markets (ND)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data… more
- Mass Markets (ND)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Bassett Healthcare (Hamilton, NY)
- …centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality ... takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and… more
- US Tech Solutions (East Syracuse, NY)
- …great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written ... homeowners to assist with locating local service providers. * Manage all customer interactions via inbound/outbound phone , email, and written correspondence. *… more
- Bassett Healthcare (Cooperstown, NY)
- …centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality ... patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and… more
- Bassett Healthcare (Hamilton, NY)
- …centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality ... takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention...in compliance reports + Takes clear, complete and accurate phone messages, (and follows up on these messages to… more
- Percepta (Melbourne, FL)
- …center within the Melbourne Business Assistance Center (MLB BAC), which provides live agent support for inbound to customer inquiries related to current ... you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being...their experience. The Consumer Marketing Consultant CMC is an agent role for the MPH Program Team. The CMC… more