- Sprinklr (MA)
- …points, and operational context. + Define solution blueprints for LLM and agent -based workflows aligned with customer requirements. **Productization & Delivery ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management… more
- The County of Los Angeles (Los Angeles, CA)
- …proper avenues for wellbeing in supportive services areas such as: health care , mental health care , substance abuse treatment, legal services, employment, ... to appropriate community and government agencies. + Acts as an access agent , providing direction to resources for recovery and assistance programs. Aids Veterans… more
- Sunnova Energy International Inc. (Houston, TX)
- …be segmented into several duties: inbound/outbound phone production, TSS agent mentoring and assistance, and customer email correspondence. Specific daily ... Technology Support Specialist - Customer Care Brief Description of Sunnova...Support Specialist, you will be responsible for providing daily phone support to Sunnova' s customers, identifying customer… more
- Sprinklr (NY)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more
- Mass Markets (Wichita, KS)
- …and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) ... on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- Mass Markets (Killeen, TX)
- …multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for this role, you ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be… more
- Henry Ford Health System (Detroit, MI)
- …emergency notifications, paging systems, and code notifications. + Provide superior customer service, including handling escalated phone calls across multiple ... performance goals and oversee department quality assurance (eg, call monitoring, agent performance, training). 24/7 Operations & Communication + Maintain 24/7 cell… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training...operate a computer and other office equipment, including a phone , copier, and printer. The employee may occasionally be… more
- Consolidated Electrical Distributors (Aberdeen, NC)
- …Sales / Account Manager, you are accountable for both maintaining customer satisfaction and generating new sales/business through sales initiatives and goals. ... and order enhancement while assisting customers in person and over the phone . Responsibilities also include entering orders, reviewing and pulling orders, and… more
- NTT DATA North America (Oklahoma City, OK)
- …frequent status updates to claimants through their preferred communication channels (email, phone , mail, etc.). The ideal candidate will have a strong analytical ... Communicate required medical records and claim information via email, mail, and phone . + **Proactive Follow-Up:** Follow up on pending claims and assist in… more