- Republic Services (Phoenix, AZ)
- …(UC) Engineer is responsible for maintaining, configuring, and optimizing the cloud-based Contact Center as a Service (CCaaS) environment. This includes ... customer experience optimization. + Hands-on experience with cloud technologies and contact center integrations (AWS, Azure, or similar). + Familiarity with… more
- Dignity Health (Rancho Cordova, CA)
- …times utilizing an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and ... Representative (PSR) position is the first point of phone customer service contact for our patients, physicians,...Diploma or equivalent. + Must be able to pass Contact Center Final Exam after completing the… more
- Black & Veatch (Ann Arbor, MI)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... of BV Operations, your skills will be aligned to projects that support our Data Center team. The foundation of BV Operations provides the ability to move where your… more
- Guthrie (Sayre, PA)
- …include telecom infrastructure, VoIP technologies, PBX systems, Unified Communications, Contact Center , Intelligent Virtual Agent (IVA), voice automation ... Experience in telecom infrastructure, VoIP technologies, PBX systems, Unified Communications, Contact Center , Intelligent Virtual Agent (IVA), voice automation… more
- Bank of America (Chicago, IL)
- …to lead the programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the ... Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap. +...partners to identify and drive new ideas on improving customer experience, operational efficiency, and reducing fraud risk. +… more
- Generac Power Systems (Pewaukee, WI)
- …O365/Teams, Genesys or Amazon Connect, I3 (Interactive Intelligence) or related contact center technology **PREFERRED QUALIFICATIONS:** + Bachelor's degree in ... Communicate and consult effectively with business management concerning dialer capabilities and contact center capabilities and execution of contact … more
- City of Portland (Portland, OR)
- …mean there's a job open right now, but we're happy you're interested! We might not contact you right away. When jobs do open, we will connect you if you're selected ... needs, and there is no guarantee of work hours each week. Community Center Locations: Charles Jordan, East Portland, Matt Dishman, Montavilla, Mt. Scott and… more
- Access Dubuque (Dubuque, IA)
- …and Education Credential Program scholarships. + Serve as the initial point of contact for the Child Care and Education Credential Program and respond to prospective ... + Minimum of 1-3 years' experience working in a student services, customer support, teaching, communications, or marketing related role + Highly organized… more
- University of Washington (Seattle, WA)
- …scope + Serving as the "concierge" of Analytics by acting as the primary customer service contact for all Analytics reporting requests + Continuously keeping ... supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center -Montlake Campus (UWMC-Montlake), UW Medical Center… more
- Amazon (Seattle, WA)
- …are no-brainers to buy and easy to use. Amazon Connect is an easy-to-use cloud contact center service that helps companies of any size deliver superior ... customer engagement at lower cost. Amazon Connect's Identity, Configuration,...empowers customers to configure highly reliable and compliant global contact center solutions. The team provides capabilities… more