- Three Saints Bay (Martinsburg, WV)
- …+ Oversees the quality assurance and performance monitoring functions for the contact center , ensuring all customer service operations meet ... conducting regular quality control inspections using the Avaya Aura Contact Center system and MMLD database to...and monthly report. + Perform detailed quality assessments of customer interactions, reviewing a sample of calls, emails, and… more
- Cambridge Savings Bank (Waltham, MA)
- …ie tax escrow analysis, etc. + Assist branch personnel, Commercial Loan Administration, and Customer Contact Center with commercial Loan inquiries. + Monitor ... (Fiserv/DNA), boarding new loans and maintaining existing loans. Provides exceptional customer service to both internal colleagues and external customers. Key Result… more
- UGI Corporation (Pacific, WA)
- …and Responsibilities: * Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely ... a related field or equivalent work experience. * 2+ years' experience in contact center operations or customer service roles * Demonstrated expertise in call… more
- UGI Corporation (Salt Lake City, UT)
- …and Responsibilities: * Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely ... a related field or equivalent work experience. * 2+ years' experience in contact center operations or customer service roles * Demonstrated expertise in call… more
- UGI Corporation (King Of Prussia, PA)
- …Communication or a related field or equivalent work experience. + 3+ years' experience in contact center operations or customer service roles. + Minimum of ... operations. serves as a critical bridge between our customers contact center and field operations teams. Key... health. + Act as an escalated point of contact for customer escalations from Field Operations… more
- Mass Markets (TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... solutions and building lasting relationships. We provide comprehensive training in cutting-edge contact center technology and customer experience strategies… more
- Mass Markets (FL)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support,… more
- Sprinklr (NY)
- …within our Core platform. + **Managed Services Consultant - CCaaS:** Specializes in customer engagement and contact center solutions. + **Managed Services ... solutions. + Optimize configurations and manage change throughout the customer lifecycle. + Serve as the primary contact... customer lifecycle. + Serve as the primary contact for stakeholders. + Drive upsell and cross-sell opportunities.… more