- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- General Dynamics Information Technology (Albuquerque, NM)
- …oversee the management, optimization, and implementation of technology systems supporting the customer 's contact center operations. This role is responsible ... + Develop and execute the technology strategy for the contact center , ensuring alignment with customer...system outages or performance degradation in a timely manner. ** Team Leadership & Collaboration:** + Lead, mentor, and manage… more
- Mass Markets (Killeen, TX)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... need your help in managing call center customer service agents. While your team operate...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- Dignity Health (Rancho Cordova, CA)
- …evaluate all aspects of the care center performance from a contact center perspective. - Conduct daily team meetings to build morale and provide an ... available resources/tools to increase capabilities and knowledge level of team members. - In collaboration with Care Center...year of lead or supervisory experience in a fast-paced; customer service focused contact center … more
- NTT America, Inc. (Chicago, IL)
- …apply now. We are currently seeking a Contact Center Manager - Business Contact Center to join our team in Chicago, Illinois (US-IL), United States ... (US). We seek an experienced ** Contact Center Manager** with a demonstrated understanding of customer...customer centric service to external and internal customers. ** TEAM SUPERVISION:** + Work closely with NTT DATA Management… more
- Mass Markets (Wichita, KS)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... the industry. We are looking for contact center agents to support inbound and outbound customer...Ability to multi-task, stay focused, and self-manage + Strong team orientation and customer focus + The… more
- Banner Health (Phoenix, AZ)
- …easy access to the health system and monitoring Customer Experience Center Agents performance. Understands contact delivery paths and how call volumes, ... a Call Center Associate Manager for their ** Contact Center ** department. You will be responsible...Center an working with remote & on-site with team . **Location:** BCCM and PHX (1441) location. Primary location… more
- Mass Markets (Mesilla, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs ... We are looking for a results-driven Contact Center Operations Supervisor to lead a team ...and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer … more
- University of Washington (Seattle, WA)
- …is responsible for the coaching and development of Contact Center team members in relation to customer service, efficient call/ contact handling, ... to assigned team . **PRIMARY JOB RESPONSIBILITIES** + Contact Center Staff Training- Ensure all ... customer /patient interaction and overall delivery of the Contact Center Strategy as it relates to… more
- AIG (Jersey City, NJ)
- …ability to successfully complete and standardize complex, non-routine contact center designs to provide consistent customer service experience. + ... customers to manage risk. Join us as a Senior Contact Center Engineer to play your part...skills and experience as a valued member of the team . Make your mark in Information Technology At AIG,… more
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