- S&P Global (New York, NY)
- …product roadmaps by surfacing customer insights and trends. + Evolve the digital customer engagement strategy to scale impact across the userbase. ... **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where...Leverage webinars, digital channels, automation tools, and data insights to drive… more
- BGB Group (New York, NY)
- …Experience + 15+ years of experience in customer engagement, omnichannel strategy , CX, or digital marketing, ideally within healthcare, pharma, or life ... efforts is strongly preferred. Expertise + Deep understanding of omnichannel strategy , customer behavior, segmentation, journey mapping, and measurement. +… more
- Ford Motor Company (Dearborn, MI)
- …you'll do ** **. Product Management** . Define and execute the product vision and strategy for the Customer Digital Profile and Consent Platform, ensuring ... Senior Product Manager - Customer Digital Profile & Consent Platform...of collaboration and high-performance. . Effectively communicate product vision, strategy , and progress to executive leadership and stakeholders, securing… more
- OneMain Financial (New York, NY)
- … team is focused on developing innovative financial products and transforming the customer experience. Our digital strategy involves building products and ... contact center platform, aligning with the overall business objectives and omnichannel customer experience strategy . + Conduct market research and competitive… more
- Molnlycke Health Care (Oldham, SD)
- …Order Management & Fulfilment + Complaint Handling & Resolution + Customer Experience Strategy & Transformation + Digital Customer Engagement & CRM + ... Customer Experience Talent Community Join Our Customer...the Vision : Help us deliver on our GCX strategy by contributing to operational excellence, process innovation, and… more
- Autodesk (Boston, MA)
- …a company or product externally at industry events, with analysts, or in customer forums. + Digital Transformation, Strategy , or Management Consulting ... strategic and visible role reports directly to the Director, Forma Industry GTM Strategy and works across product, sales, marketing, customer success, and… more
- Gilead Sciences, Inc. (Foster City, CA)
- …This initiative strengthens our capabilities in Customer Experience, Telehealth, Digital Solutions, and AI Strategy . The team will proactively address ... **Director, Digital Health Solutions** to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital… more
- Capgemini (San Francisco, CA)
- …and/or leading pillars of Customer Experience / Marketing transformation strategy , defining digital or functional operating models, and considering the ... of market changes on organizations + **Innovation & design strategy ** : Experience applying customer insights, design...modeling + Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry… more
- American Express (Phoenix, AZ)
- …the disruption of good spending, and provide world class customer experience. The Digital Risk Products & Data Strategy (RPDS) team within CFR is the ... backbone of all risk decisions and helps in building the digital products for risk management across customer lifecycles ie, Onboarding, Credit Underwriting,… more
- Sanofi Group (Cambridge, MA)
- …resources to optimize launch planning + Prepare multichannel approaches to amplify the customer experience including digital strategy + Communicate closely ... Lead will work closely with the Dermatology TA Head. **Early Global Brand development strategy and launch preparation 80%** + Develop strategic input into Phase 2 /… more