- The Hertz Corporation (Oklahoma City, OK)
- …Work closely with the Director of Operations and the VP of Customer Experience to align recovery efforts with organizational CX goals. + Develop and document ... leader managing our Service Recovery function for North America Customer Care. As the Manager of Service...retention_ _You will be the critical link between our Customer Experience strategy and frontline recovery execution.… more
- Herbalife (Winston Salem, NC)
- … customer engagement, communication, and presentation abilities. + Solid experience and high degree of proficiency in building CRM solution integrations ... Senior Manager , Global Business Applications - Oracle Category: Global...SaaS solutions for Herbalife's business groups, particularly in Oracle Cx . Collaborate with business partners and diverse teams to… more
- Amazon (Bellevue, WA)
- …goals - Captain team communications and oversee releases About the team The Amazon Delivery's Customer Experience team (ADX CX ) team is a diverse group of ... share knowledge across an organization? Amazon Delivery's Customer Experiences team (ADX CX ) is seeking a Senior Design Program Manager to architect the… more
- The Hartford (Hartford, CT)
- …action plans from agent and customer signals to enhance the customer experience . Collaborate closely with the Director of CX . + Utilize the Voice of ... Experience Partners across the company with the enterprise CX organization, line of business partners, research, and marketing... Customer Feedback, Customer Service). + Experience as a project manager and/or marketing… more
- Tucson Electric Power (Tucson, AZ)
- …teams across the organization to understand current challenges and goals, and align with ( Customer experience ) CX strategy and objectives + Collaborates with ... our business. + Participates in Fortis Customer Experience council, as well as UNS CX ...manager - lending support when needed + Improved Customer Satisfaction metrics, as measured by JD Power This… more
- Capital One (Wilmington, DE)
- Senior Business Manager , Effortless Customer Experiences **Drive the Customer Experience Analytics Strategy for Retail Bank.** This is a unique ... design, implementation, and analysis of the Retail Bank's entire Customer Experience ( CX ) measurement system....worked. McLean, VA: $193,000 - $220,300 for Sr. Business Manager Richmond, VA: $175,500 - $200,300 for Sr. Business… more
- Dow (Midland, MI)
- At a glance Position: Customer Manager Primary Location:Midland (MI, USA), Michigan, United States of America Additional Locations: United States of America ... located inMidland, MI. Will also consider Virtual office-USA. The customer manager will be responsible to manage...uses to engage with its customers and improve the customer experience . This includes providing answers to… more
- Mass Markets (Mesilla, NM)
- …call center footprint and operations that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and ... are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team...Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer … more
- PennyMac (Carrollton, TX)
- …homeownership through the complete mortgage journey. A Typical Day The Customer Experience / Mortgage Call Center Manager will supervise and monitor ... staff to achieve department goals. The Customer Experience / Mortgage Call Center Manager will...technology initiatives + Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score… more
- Nutanix (Durham, NC)
- …Heart.** **The Opportunity** Are you a strategic leader with a passion for enhancing customer experience and a proven track record in building successful teams? ... excited to join a dynamic team at Nutanix that is dedicated to transforming customer experience under the guidance of experienced leadership and with the… more