- Coinbase (Sacramento, CA)
- …fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is responsible for defining ... You'll report to a product leader who leads all Customer Experience (Agent and Customer -facing)...you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy,… more
- PPL Corporation (Allentown, PA)
- …Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 JD Power ... education, sustainability, and wellbeing. Overview This role has responsibility for customer service performance supported by their assigned contact center. Focuses… more
- The Hertz Corporation (Oklahoma City, OK)
- …Work closely with the Director of Operations and the VP of Customer Experience to align recovery efforts with organizational CX goals. + Develop and document ... leader managing our Service Recovery function for North America Customer Care. As the Manager of Service...retention_ _You will be the critical link between our Customer Experience strategy and frontline recovery execution.… more
- Coinbase (Charlotte, NC)
- …validate assumptions, and support data-driven decision-making. * * Experience in CX and Compliance analytics: *You've partnered with customer support and ... data solutions that improve operations, ensure regulatory accuracy, and enhance the customer experience . *Pay Transparency Notice:* Depending on your work… more
- World Wide Technology (Dallas, TX)
- …Enterprise IT (storage, compute, network, virtualization, and multi-cloud), Contact Center, Customer Experience /Employee Experience ( CX /EX), and ... require the ability to travel up to 25+%. Client Manager needs to have experience in the...making within: + **Enterprise Architecture** + **Contact Center** + ** Customer Experience /Employee Experience ( CX… more
- Amazon (New York, NY)
- … leading leaders with proven results - Leadership experience in a customer -facing role in the CX /VDI technology industry Preferred Qualifications - ... customers to provide a broad array of AI powered customer experience services that deliver personalized service...Customer Data Profiles, and more). As the Sr Manager , WW GTM Business Development, you will have the… more
- Coinbase (Des Moines, IA)
- …that influence company strategy. * Drive organizational initiatives to scale customer experience analytics through better systems, automation, and governance. ... background in machine learning, experimentation, and statistical analysis applied to product, customer experience , or operations. * Proven ability to partner… more
- Verint Systems, Inc. (Columbus, OH)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... member of Professional Services, the role of the Program Manager is to serve as a customer ...and shortcomings of the program management process and perceived customer experience . + Leads a program team,… more
- Toyota (Plano, TX)
- …of management expertise. + Proven experience in building large-scale customer experience ( CX ) and distributed multi-tenant high-availability platforms, ... teams in product-driven companies, with a focus on delivering SDKs, customer experience ( CX ) frameworks, and SaaS products. + Solution Architecture… more
- Lilly (Indianapolis, IN)
- …of "Health Above All" and driving a customer -first attitude, the Product Manager supports a unified experience that integrates diverse digital journeys and ... for people around the world. **Organization Overview** The Product Manager for the Lilly.com Unified Experience reports...experience vision and product strategy, maintaining a strong customer -centric focus. + Ensure alignment with CX … more