- Cole-Parmer (Buffalo, NY)
- …4P/7P framework + Hands-on work in new media, social, and online + Customer insights experience including a VOC toolkit with relevant examples of prior ... maintain relationships with Key Opinion Leaders (KOLs), design and execute Voice of Customer ( VoC ) initiatives to gather feedback, identify needs, and drive… more
- Hologic (Marlborough, MA)
- …new product innovation, and optimize market performance. **Key Responsibilities** **1. Customer & Stakeholder Insights ** + Partner with upstream marketing ... to help lead qualitative and quantitative research efforts ( VOC , interviews, journey mapping, gap assessments, etc.) to deeply...discipline; advanced degree (MBA, MS) preferred. + 10+ years' experience in market insights , strategy, or product… more
- ALBEMARLE (Charlotte, NC)
- …market intelligence reports, identifying key insights and trends more efficiently. Voice of Customer ( VoC ) Initiative: + Own the Design of the VOC ... Lead is responsible for owning industry events and strategic insights by leading customer engagement initiatives that...trade shows, conferences** , and **corporate events** . + ** Experience managing Voice of Customer ( VoC… more
- The Hartford (Hartford, CT)
- …an organizational understanding of the current and desired customer and agent experience . + Leverage data analytics : Interpret VoC data in partnership with ... Sr Spec Customer Experience - MQ08CE We're determined...Sr Spec Customer Experience - MQ08CE We're determined to make a...decisions. + Develop CX-related projects and pilots : Put VOC insights into action to leverage your… more
- AltaGas (Springfield, VA)
- **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's ... customer experience (CX) strategy by integrating journey mapping, voice of the customer ( VoC ) analytics, and insight generation into a unified view of the… more
- Deloitte (Chicago, IL)
- Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... 2025 Work you'll do As a Consultant in Deloitte's Customer Experience Management practice, you will collaborate...Work with business stakeholders to translate their objectives into VOC (Voice of Customer ) solutions, journey maps,… more
- Entergy (New Orleans, LA)
- …emphasizing their role in driving change + Highlight success stories introduced due to customer feedback VOC Insights and Analysis: + Aggregate and analyze ... service territory.** **Job Purpose/ Summary:** The Voice of the Customer ( VOC ) team is responsible for harvesting...with various departments to align on customer experience goals and initiatives. + Communicate insights … more
- Lilly (Indianapolis, IN)
- … ( VoC ) across both product and disease state sites. By bringing to bear customer experience (CX) principles (personas, VoC , journey maps, and UX testing ... with cross-functional partners and VoC integration for customer -centric digital products; experience with redesigns and...of multiple digital properties. + Confirmed ability to translate customer insights and collaborator insights … more
- Crate & Barrel (Northbrook, IL)
- …the Voice of the Customer ( VOC ) program, transforming complex customer feedback and data into actionable insights and high-impact business strategies. ... inclusive mindset to join our team as a Manager, Customer Experience . The Customer ...Leadership: Own and evolve the enterprise-wide Voice of the Customer ( VoC ) strategy, ensuring customer … more
- UKG (Oklahoma City, OK)
- …or business recommendations. Professional Experience + 7-10 years of progressive experience in CX analytics, customer insights , or related business ... experience with CX analytics or Voice of Customer ( VoC ) platforms such as Medallia, Qualtrics,...enterprise, or consulting environments. + Track record of leading customer experience or insights initiatives… more