- UNUM (Portland, ME)
- …**General Summary:** The Customer Experience Senior Analyst works within the Customer Experience Insights Team with a mission to equip and rally ... Responsibilities** + Assist in improving the customer experience by gathering customer insights ,...recommendations. + Guide stakeholders in interpretation and application of VOC data. + Develop research plan design documents for… more
- Crate & Barrel (Northbrook, IL)
- …a driven professional with an inclusive mindset to join our team as a Project Lead, Customer Experience The Customer Experience (CX) Project Lead is ... CX Manager, this role will manage projects derived from VoC insights , track progress against key metrics,...A day in the life as a Project Lead, Customer Experience + Customer Journey… more
- Alamo Group Inc. (Huntsville, AL)
- …product management input through the pragmatic framework of Voice of the Customer ( VOC ) - ensuring customer insights shape the product roadmap and drive ... VOC ** + Lead product management input using VOC to capture structured customer feedback across...Customer program (aligned to Pragmatic framework), producing actionable insights and influencing at least one major product roadmap… more
- The Hertz Corporation (Columbia, SC)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience -where ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive… more
- The Walt Disney Company (Santa Monica, CA)
- …BPO challenges. + Provide insights to local commercial teams to keep customer experience central to business decisions. + Align strategies and feedback with ... mentoring team members, and amplifying the Voice of the Customer ( VoC ) to influence strategic business decisions....Expert in capturing and leveraging the Voice of the Customer for actionable insights . + Experience… more
- Intuit (San Diego, CA)
- …the best experience for our TurboTax customers, through deep customer insights and hypothesis-driven experimentation and innovation. **Responsibilities** + ... ease implementation of solutions. + Apply market research and VoC insights to strategize and resolve barriers...and tasks. **Qualifications** + Minimum of 5 years in Customer Experience , including leading in a highly… more
- MSC Industrial Supply Co. (Southfield, MI)
- …is responsible for leading the development and execution of customer insights that inform strategic decisions, experience design, and business growth ... Strategy teams to ensure alignment and impact + Lead voice-of-the- customer ( VoC ) initiatives and manage third-party research...experience required. + Minimum of eight years of experience in customer insights , market… more
- Tucson Electric Power (Tucson, AZ)
- …present in every discussion and project + Champions usage of multiples sources of customer insights , including VOC , analytics, direct customer research, ... to understand current challenges and goals, and align with ( Customer experience ) CX strategy and objectives +...-focused culture across the organization. + Collaborates with other Customer Insights teammates on the collection of… more
- Henkel (Rocky Hill, CT)
- …including promotions, product hero initiatives, and regional activations + Leverage data, VOC insights , and market trends to shape messaging, positioning, and ... NA Broad Market & Customer Activation Manager **_About_** **_this_** **_Position_** At Henkel,...campaign ROI + Skilled in data-driven decision making, leveraging insights , VOC , and market trends to guide… more
- Honeywell (Atlanta, GA)
- …transforming it into actionable insights that improve products, services, and overall customer experience . You will report directly to our ** Customer ... feedback mechanisms, including surveys (NPS, CSAT, CES), and customer interviews. + **Data Analysis & Insights **... ( VoC ) program management or a related customer experience role. + Strong analytical skills… more