- Staples (Framingham, MA)
- The **_Director, Digital Customer Experience (Digital CX)_** leads a team of desk leads and associates responsible for shaping and executing the Omni shopping ... Acting as a senior partner to Category Merchandising leaders, this role ensures customer insights , analytics, and digital best practices are applied to deliver… more
- S&P Global (Dallas, TX)
- …ad-hoc investigations for specific client objectives as well as proactive analysis and insights . + Understand customer questions and needs to offer data driven ... Advisor, where you'll leverage automotive data to provide actionable insights and drive client success. In this role, you'll...of our data and tools. + Conveys Voice of Customer ( VOC ) feedback to S&P Global account… more
- Veralto (Loveland, CO)
- …(APD) process. + Act as a customer advocate, translating Voice of Customer ( VoC ) insights into actionable product requirements for product development ... development for new product concepts, integrating market trends, competitive intelligence, and insights gathered from direct customer feedback. + Scope product… more
- AbbVie (Irvine, CA)
- …portfolio value. The individual is the commercial lead and represents the customer voice at cross-functional core team meetings involving Tissue Management Science, ... for generating a variety of commercial inputs: identifying and gathering insights through market research and KOL management, leading innovation councils, user… more
- ALBEMARLE (Charlotte, NC)
- …refine strategies for distinct customer segments based on market research, customer insights , and competitive analysis. + Strategic Execution: Bridge the ... enterprise, encompassing go-to-market, pricing, product portfolio, innovation, assets, regulatory, customer experience , and strategic partnerships. Devise and… more
- ALBEMARLE (Charlotte, NC)
- …refine strategies for distinct customer segments based on market research, customer insights , and competitive analysis. + **Strategic Execution:** Bridge the ... enterprise, encompassing go-to-market, pricing, product portfolio, innovation, assets, regulatory, customer experience , and strategic partnerships. Devise and… more
- Fortive Corporation (Everett, WA)
- …or software and firmware validation [BA3] + Proven track record of turning customer insights into validated product concepts + Expertise in qualitative and ... cross-functional teams to identify innovation opportunities for Fluke. + **Voice of the Customer ( VOC )** : Lead immersive customer research including… more
- Wolters Kluwer (Kennesaw, GA)
- …initiatives and manage complex projects. + Strong experience in customer engagement and translating insights into product strategy. + Demonstrated ... Thinking- Ability to align product initiatives with business goals. + Customer -Centric Mindset - Experience in VOC activities and customer engagement.… more
- Gilead Sciences, Inc. (Foster City, CA)
- …across the healthcare ecosystem. This initiative strengthens our capabilities in Customer Experience , Telehealth, Digital Solutions, and AI Strategy. The ... of coverage, reimbursement, trade operations, pricing, and drug distribution pathways. + ** Customer Experience Acumen:** Familiarity with CX metrics (CES, CSAT,… more
- Palo Alto Networks (Santa Clara, CA)
- …& Roadmap: Define, champion, and execute a forward-looking roadmap for IT Customer Experience (CX) products, prioritizing AI to create predictive, proactive, ... health, drive customer self-service, and improve case deflection rates. + Customer Journey Mapping & VoC Integration: Utilize advanced analytics and Voice… more